Front Desk Agent

Front Desk PositionAs a Front Desk, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.Your Responsibilities:Expectation that they’ll work front desk and operations.Minimum one year of front desk experience, preferably in a residential buildingFamiliarity with fire alarm panelsBasic knowledge of shutting off water to the fire systemBasic understanding of shutting off water to individual unitsBilingual (English/Spanish) preferredAbility to remain professional and firm when enforcing building policiesLimited cellphone use while assigned to the front deskComputer literacy, including the ability to prepare incident reports using a web browser or Microsoft WordBasic Excel knowledge, such as opening files and searching for informationDependable and flexible, including the ability to remain on duty if relief is delayed until a arrivesDress code is all black until uniforms are purchased by the buildingStand each time a person comes to the deskSkills & Qualifications:High school diploma or equivalency preferred.College level courses in business or hospitality preferred.Two (2) to three (3) years of business experience preferred.Computer literacy: command of information system hardware/software is preferred.Effective written and verbal communication skills.Multiple language fluency is desirable.Strong customer service, communication and interpersonal skills required.Physical Requirements:Ability to lift 30 – 50 lbs.Work in an upright standing or sitting position for long periods of time.Handle, finger, grasp and lift objects and packages.Reach with hands and arms.Communicate, receive, and exchange ideas and information by means of the spoken and written word.Ability to quickly and easily navigate the property/building as required to meet the job functionsComplete all required forms.Ability to work extended hours and weekends based on project requirements.Ability to respond to emergencies in a timely manner.Schedule: Sun-3pm-11pm; Mon 7am-3pm; Friday 3pm-11pm; Sat 3pm-11pmWhat We Offer:Compensation: $20 FirstService Residential