Reservationist/Receptionist

Reservationist/Receptionist

Happy Corner Hospitality Group, home to Motek, Yalla, and Sesame Bakery, is a Mediterranean restaurant collective. As a family-owned business committed to enriching Miami's and New York's food culture, we deliver genuine, thoughtful, and delectable Mediterranean dishes with a focus on freshness and quality ingredients.

Motek is seeking a highly organized, guest-focused, and detail-oriented Reservationist/Receptionist to oversee reservations and guest communications across all locations in addition to supporting the corporate office with various tasks. This position plays a critical role in maintaining reservation accuracy, supporting guest satisfaction, and ensuring a smooth operation at our corporate office. The ideal candidate is proactive, professional, calm under pressure, and understands that hospitality begins with the first interaction.

Responsibilities:

• Manage all incoming reservations via phone, reservation platform, email, and online channels
• Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information
• Process reservation modifications, cancellations, and special requests accurately
• Monitor reservation pacing to prevent overbooking and ensure proper service flow
• Charge and document applicable no-show and late cancellation fees in accordance with company policy
• Respond to guest inquiries regarding no-show charges professionally and clearly
• Assist guests with receipt requests, billing questions, and transaction confirmations
• Support management with chargeback disputes by gathering documentation, reservation details, and proof of service
• Maintain accurate guest profiles and notes within the reservation system
• Communicate VIP arrivals, large parties, and special accommodations to management teams
• Assist in private dining and large group inquiries as needed
• Uphold Motek's brand voice and hospitality standards in all written and verbal communication
• Place office supplies orders as needed
• Open, scan, and send mail to various departments

Schedule:

• Flexible scheduling based on business needs

Skills & Competencies:

• Strong customer service mindset
• High level of discretion and professionalism when handling billing matters
• Conflict resolution and de-escalation skills
• Revenue protection awareness
• Accountability and strong follow-through
• Team-oriented communicator

Benefits:

• Wages paid weekly
• 401k savings plans
• Medical, dental and vision insurance (upon eligibility)
• Employee discounts

Requirements:

• Previous restaurant or hospitality experience preferred
• Experience with reservation systems strongly preferred
• Familiarity with POS systems and payment processing platforms is a plus
• Strong understanding of cancellation policies and guest recovery practices
• Excellent written and verbal communication skills
• Strong attention to detail and organizational ability
• Ability to multitask and remain composed under pressure
• Professional, warm, and solution-oriented demeanor