Director of IT Operations

Job Description

Job Description

Job Listing: Director of IT Operations

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location : We are seeking an experienced Director of IT Operations for the new Nissan Stadium in Nashville, TN.

Unit Description:

This 60,000-seat enclosed stadium will be a year-round destination for NFL games, college football, concerts, and global events. The stadium will also feature panoramic skyline views, the largest rooftop bar in the U.S., and a 12,000 sq ft community center, making it a landmark for both entertainment and civic engagement.

Job Overview:

The Director of IT Operations at Sodexo Live! leads the strategic and day-to-day management of technology infrastructure across a diverse portfolio of hospitality venues-including stadiums, convention centers, cultural destinations, and airport lounges. This role ensures the reliability, scalability, and security of IT systems that support live event operations, food & beverage services, and guest-facing technologies.

Essential Responsibilities :

• Oversee all venue-based IT systems including POS, networking, AV, and mobile ordering platforms
• Ensure high availability and performance of mission-critical systems during live events
• Manage cloud infrastructure, data centers, and endpoint devices across locations
• Lead and mentor regional IT managers, support analysts, and technical staff
• Build a culture of accountability, responsiveness, and continuous improvement
• Coordinate staffing and training for venue technology teams
• Develop and execute IT operations strategy aligned with business goals
• Manage budgets, vendor contracts, and service-level agreements (SLAs)
• Lead technology rollouts, upgrades, and integrations across venues
• Ensure compliance with PCI, data privacy, and cybersecurity standards
• Monitor systems for vulnerabilities and implement proactive security measures
• Support internal and external audits related to IT operations
• Partner with Operations, Finance, HR, and Culinary teams to align technology with business needs
• Serve as a key liaison between corporate IT and venue leadership
• Provide executive-level reporting on system performance and project outcomes

Qualifications/Skills :

• Familiarity with hospitality-specific tech platforms (e.g., Oracle Micros, Toast, VenueNext)
• Deep understanding of enterprise networking (LAN/WAN, Wi-Fi, SD-WAN)
• Proficiency in endpoint management, MDM, and remote support tools
• Strong grasp of cybersecurity frameworks and incident response protocols
• Knowledge of data analytics platforms and integration with operational systems
• Experience deploying and supporting tech in high-traffic environments (stadiums, arenas, convention centers)
• Familiarity with guest-facing technologies: mobile ordering, digital signage, loyalty apps
• Understanding of AV systems, IPTV, and broadcast infrastructure for live events
• Experience managing large-scale IT budgets and vendor relationships
• Strategic thinker with a track record of aligning IT with business outcomes
• Ability to conduct risk assessments and implement mitigation strategies
• Ability to translate technical concepts for non-technical audiences
• Strong problem-solving mindset and crisis management capabilities

Why Join Sodexo Live!?

At Sodexo Live!, we're proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, additional benefits include:

• Health Savings and Flexible Spending Accounts
• Life and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Identity Theft Protection
• Adoption Assistance

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.