IT Coordinator

Service Desk IT CoordinatorService Desk IT Coordinators provide direct level 2 end-user assistance to the customers of the Division of IT Service Desk. The Service Desk provides IT support to the faculty, staff, and students of the University, including assistance with the Windows, Apple, and Linux operating systems, standard productivity applications, the Internet, networking, and a wide range of University academic and administrative applications. Support is provided over the telephone, on a walk-in basis, by remote control and live chat and via email. Service Desk Level 2 Analysts are responsible for all aspects of the customer relationship and strive for excellence in the customer experience. IT Coordinators coach student employees, keep abreast of the latest support and technology trends, research and resolve difficult technology support requests, produce user documentation and review, refine and improve support processes and procedures.Minimum QualificationsEducation: Bachelor's degree from an accredited college or university. Experience: Three (3) years of professional information technology experience. Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of technical equipment operation. Knowledge of software products. Skill in oral and written communication. Skill in the use of Google Office Suite. Ability to interpret and apply policies, procedures, regulations, and laws. Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.Additional Job DetailsAdditional Information: Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.Visa Sponsorship Information:DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.F1 STEM OPT support is not available for this position.Preferences:Prior experience providing IT support in a higher-ed environmentFamiliarity with supporting: Canvas, Google Workspace, WorkdayRequired Application Materials: Applications missing below material will NOT be consideredResumeCover LetterList of Three ReferencesBest Consideration Date:November 12, 2026Posting Close Date:N/AOpen Until Filled:Yes