Dispatch Agent

Job Description

Job Description

Job Summary:

Dispatch agents run a full service dispatch center ensuring security agents are on site, answering radio calls, directing phone messages to the correct department, monitoring Live View cameras and alerting managers of any issues.

Duties/Responsibilities:

• Monitor security cameras, access control and alarms and resolve intrusion alerts.
• Monitor, respond, and log radio calls for multiple areas and sites.
• Perform quality assurance functions to ensure accuracy of information.
• Demonstrate the ability to make appropriate decisions and exercise action during high tension stressful situations.
• Confirm incident and crisis situations.
• Execute multiple SOPs.
• Provide superior customer service.
• Identify and communicate potential threats to assets under company protection.
• Identify and respond to emergency situations with a sense of urgency.
• Dispatch officers to calls for service.
• Complete incident reports and support investigations

• Confirm security officers are at various sites and were on time. Call their managers if they are not and assist in getting them replaced so there is no or little lapse in coverage
• Reply to phone messages making sure the proper departments are contacted.
• Enter new work orders or revise work orders in GFX system as needed.
• Respond to all emails in a timely manner
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to effectively use or learn computer systems CCTV and Networked Video Systems, Alarm monitoring systems, Telephone, and Instant Messaging systems.
• Skilled in Microsoft Office 365 (Word, PowerPoint, Excel, Open-Source searches)
• Excellent customer service focused attitude
• Trustworthy, professional, and reliable
• Strong verbal and written communication skills
• Excellent organizational and multi-tasking skills

Education and Experience:

• Education GED or High School Diploma
• Prior supervisory experience preferred

Physical requirements:

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
• Frequent lifting and/or moving up to 15 pounds and occasional lifting and/or moving up to 30 pounds.

Triumph Protection Group Key Attributes:

• Communicates respectfully to all team members, vendors, and clients.
• Models a positive attitude.
• Actively listens to others and supports the team environment.
• Asks questions and learns from mistakes.
• Executes tasks with minimal errors in a timely and efficient manner.
• Attendance is consistent and meets or exceeds company standards.

EEO Statement:

Triumph Protection Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Triumph Protection Group believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.