Experience Designer Lead

Lead Experience Designer

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Lead Experience Designer in PNC's Private Bank Digital organization, based in Pittsburgh, PA, you'll create impactful digital solutions that shape product strategy and user experience. Collaborating with designers, agile teams, and product leaders, you'll ensure every interaction is engaging, consistent, and accessible.

We're looking for someone who is passionate about designing and evolving end-to-end experiences that empower employees and clients throughout the account lifecycle. You'll lead UX efforts that transform complex account opening and servicing processes into clear, efficient, and trusted experiences that drive better outcomes for both customers and the business. You'll work across these human-centered design practices: user experience research and testing, interaction and user experience design, visual and communication design, prototyping.

In this role, you will:

• Apply your UX and UI skills to an established product by owning the end-to-end experience
• Define problems and goals, map user flows, and prototype interactions
• Leverage and improve a design system/component library that aims to deliver consistent UX across a range of user touchpoints
• Conduct user interviews, research, and analysis to understand user needs
• Use quantitative and qualitative data to inform your design decisions
• Facilitate brainstorming and design sessions internally and externally
• Evolve prototypes from low, to mid, to high-fidelity
• Work alongside UX research, UX content and accessibility experts
• Communicate design strategy to teammates, partners and senior stakeholders
• Work closely with front-end developers and product managers to implement UI solutions and ensure the technology fully executes the vision and requirements

We think you could be successful if you:

• Are a natural collaborator and an excellent communicator, able to present design ideas and explain your thought process in a large team environment
• Advocate for users and inspire a culture of design thinking
• Can handle the details for multiple projects and deadlines
• Believe iteration is the best path to improvement and can adapt quickly to change
• Take initiative and act on opportunities for improvement
• Seek to learn from your team

Preferred qualifications:

• An online portfolio that demonstrates strong experience in creating end-to-end digital solutions through ideation, user research, wireframing, and design iteration
• Experience working with the Figma suite of design tools
• Experience supporting UX/UI initiatives for Agile development teams
• Knowledge and experience in the financial industry is desired but not required

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.