Customer Service Representative

Job Description

Job Description

Customer Service Representative (Contract-to-Hire)

• Madison, WI
• $23.21/hour
• 4-6 Month Contract-to-Hire

We are seeking a detail-oriented Customer Service Representative to join a growing team within the industrial manufacturing industry. This role offers a unique opportunity to develop technical product knowledge while supporting customers, sales representatives, and internal teams.

This is not a traditional high-volume call center position. Representatives handle custom orders, provide order support, troubleshoot customer issues, and collaborate with departments such as Engineering and Warehouse Operations to deliver solutions.

New hires will start in an Order Processing Representative capacity, focusing on order entry and system training before advancing into more customer-facing responsibilities.

• Process and enter customer orders accurately
• Support customers and sales representatives with order-related inquiries
• Generate quotes and provide order status updates
• Expedite orders and resolve service-related issues
• Troubleshoot customer concerns and coordinate solutions with internal teams
• Communicate effectively with Engineering, Warehouse, and other departments
• Maintain accurate records and documentation
• Utilize Outlook, Excel, and SAP to manage daily tasks
• Deliver exceptional customer service with a strong attention to detail

• Minimum 1 year of customer service and/or order entry experience
• Strong computer proficiency
• Ability to learn technical products and processes
• Excellent attention to detail and organizational skills
• Positive attitude and strong communication skills
• Typing speed of 45+ WPM
• High School Diploma or equivalent

• Bachelor's degree
• Experience with SAP
• 2–4 years of technical customer service experience
• Manufacturing or industrial industry experience
• Mechanical or technical interests/hobbies (automotive, farming, machinery, repairs, etc.)
• Bilingual in English and Spanish

This company invests heavily in employee development through a structured 12-week training program designed to build both product knowledge and long-term career growth.

Additional training opportunities include:

• Comprehensive onboarding program
• On-site training center and dedicated trainers
• Professional certifications and memberships
• Online and instructor-led training programs

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

The pay range for this position is $23.21 - $23.21/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Waunakee,WI.

This position is anticipated to close on Jul 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.