Customer Retention Specialist - State Farm Agent Team Member
$50k - $70kState Farm
You May Be a Great Fit as a Customer Retention Specialist at Bindu Verma - State Farm Agent if
- Youre the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- Youre a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address Princeton, NJ 08540
At Bindu Verma - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
You need to have prior experience with a major insurance carrier to qualify.
Compensation $50,000.00 - $70,000.00 per year
Benefits
- Health insurance allowance up to $450 per month
- Free Telehealth
- Paid time off
- Profit sharing
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
Vacancy posted 3 days ago
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