Housekeeping Supervisor at Delamar Traverse City

Job Description

Job Description

It is our pleasure to welcome you.  

We are a rapidly growing company where you can make a real difference. Our continued growth and progress depend on our employees: people with initiative, creativity, and enthusiasm. We are committed to attracting, developing, and retaining high-quality employees and rewarding them for the results they achieve. 

We hope all team members find their positions with us to be an exciting and enriching experience.

Your mission is to ensure the highest levels of cleanliness and guest experiences while being proud of what you do. 

Working with our Executive Housekeeper and our best-in-class Housekeeping Team to ensure all the details for a great guest experience are exceeded; such as cleaning and organizing of guest rooms and common space, keeping our pools and linen closets stocked with clean linen and towels,

  We Offer:

•   Paid Time Off
• Bi-Weekly Service Bonus
• Complimentary Shift Meal
• Employee Discounts

Full-Time Employees:

• Matched 401k
• Competitive Medical, Dental, and Vision
• Life Insurance - Company Paid
• Short Term Disability - Company Paid

Job Summary: Housekeeping Supervisors are responsible for supervising all aspects of housekeeping functions in accordance with Delamar brand standards and aiming to elevate the Delamar Traverse City to a “Forbes 5 Star” property. Directing and maintaining a service and cleanliness driven attitude which serves as a guide to respective staff is a must. Maintains a respectful, knowledgeable, and hands on presence ensuring guests feel secure in the overall property cleanliness.

Housekeeping team members hold coveted positions where dedication to providing impeccable services and cleanliness is evident. Welcoming, gracious, cleanliness driven service is the standard of the Delamar Traverse City Housekeeping team.

Essential Job Functions:

• Task assignment in absence of Executive Housekeeper
• Opening Guest Rooms for the day’s operation after check-out
• Assigning Rooms to Housemen to be “stripped”
• Conducts Inventory of Housekeeping Supplies
• Conducts ordering of Housekeeping Supplies in the absence of the Executive Housekeeper
• Ensuring Guest requests are adhered to in a timely fashion (when pertinent to Housekeeping)
• Coordination with Front Office and Engineering to ensure seamless interdepartmental communication
• Must be “hands-on” in Housekeeping Operations
• Must lead by example for all aspects of Housekeeping Operations
• Conducts Daily Housekeeping Recap in absence of Executive Housekeeper
• Observe staff and give constructive feedback
• Conducts Room Inspections of “clean” Guest Rooms
• Ensures outstanding overall Hotel Cleanliness at all times
• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Supervise daily shift process, ensuring all team members adhere to standard operating procedures and are attentive to overall hotel cleanliness
• Resolves issues/problems and coaches and counsels Housekeeping team members to ensure a quality operation
• Oversees Guest Rooms Floors and lobby areas to ensures all areas are clean, stocked with supplies, and all areas of the Delamar Traverse City are left “guest-ready” at all times.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Experience/Requirements:

• Minimum of 3 years’ experience working in housekeeping field (or 1 year in a supervisory role)
• Proficiency in English (verbal & written), multilingual is a plus
• Must be flexible in terms of working hours and schedules, including weekends, nights, and holidays.
• Must possess outstanding guest service skills, professional presentation, and communication skills
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests
• Ability to work with little or no supervision while meeting high-performance standards
• Ability to follow instruction
• Professional and polite

Physical Demands:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for long periods of time.
• Ability to reach above your head, stoop, kneel, crouch, or crawl.
• Ability to lift/carry at least 40 lbs.

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