Senior Product Manager, Customer Experience

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Are you a product expert? Are you looking to lead the end‑to‑end development of a new app experience? If you want to expand your professional goals at Realtor.com®, this is the role for you. Join us as our newest Senior Product Manager, Unified Mobile App and continue to Love Your Career at Realtor.com®. At realtor.com, we’re transforming the way real estate professionals connect, operate, and grow their businesses. We believe brokers and agents deserve modern, mobile‑first tools that make their day‑to‑day easier, more efficient, and more effective. That’s why we’re building a new Unified Mobile Portal App—a single destination where real estate professionals can manage their leads, access performance insights, view listings, track campaigns, and engage with realtor.com’s products and services seamlessly. What you’ll do: Own the vision, strategy, and roadmap for the Unified Mobile Portal App, designed specifically for real estate professionals (brokers and agents). Lead discovery efforts to deeply understand user needs, workflows, pain points, and priorities through research, interviews, and usage data. Define the core feature set and MVP scope for a mobile‑first experience that unifies lead management, performance tracking, campaign insights, support tools, and account management. Collaborate with design and engineering to deliver a best‑in‑class UX that’s intuitive, elegant, and purpose‑built for real estate pros on the go. Define and manage app success metrics (e.g., DAU/MAU, engagement, retention, satisfaction), and drive continuous improvement based on feedback and analytics. Work closely with internal stakeholders (sales, marketing, customer success, business development, etc.) to align priorities and ensure a cohesive broker/agent experience across touchpoints. Coordinate across other product teams to ensure a consistent and scalable agent/broker experience across mobile and desktop platforms. What you’ll bring: 8+ years of product management experience, with at least 2+ years working on mobile apps or B2B platforms. Bachelor’s degree or equivalent experience. Proven ability to build zero‑to‑one products that solve complex problems for professional users. Customer‑obsessed and grounded in research—you deeply understand your users and advocate relentlessly for their needs. Comfortable owning the full product lifecycle from concept to launch to optimization. Strategic thinker who can prioritize ruthlessly, balance short‑term deliverables with long‑term vision, and communicate tradeoffs clearly. Effective cross‑functional leader who thrives working with design, engineering, marketing, and customer‑facing teams. Experience working with mobile development teams (native iOS and Android). Strong product instincts with a keen eye for design, usability, and customer value. Excellent communication and presentation skills, with experience influencing stakeholders at all levels. Familiarity with the real estate industry, SaaS platforms, or B2B customer workflows is a plus. Help us build the future of real estate software—simplified, unified, and mobile‑first—for our critical customers and partners. How We Reward Inclusive and Competitive medical, Rx, dental, and vision coverage. Family forming benefits. 13 Paid Holidays. Flexible Time Off. 8 hours of paid Volunteer Time off. Immediate eligibility into Company 401(k) plan with 3.5% company match. Tuition Reimbursement program for degreed and non‑degreed programs. 1:1 personalized Financial Planning Sessions. Student Debt Retirement Savings Match program. Free snacks and refreshments in each office location. Do the best work of your life at Realtor.com®. Here, you’ll partner with a diverse team of experts as you use leading‑edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow. Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals. #J-18808-Ljbffr Fairygodboss