TOC Services Teams & Referees Integration Manager

TOC Services Teams & Referees Integration Manager

Department: Tournament Time Role | SP

Employment Type: Fixed Term Contract

Location: Miami

Reporting To: Christian Donelan

Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.


FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.


DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.


INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.


INITIATIVE: Capacity to do things on one's own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.


LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.


VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

• TOC Services Lead Coordination - Serve as the primary coordination point for all Teams and Referee Services integration matters escalated within the TOC.
• Communications Monitoring - Track activity across all Teams and Referee WhatsApp and Microsoft Teams channels to maintain realtime situational awareness of client movements.
• Issue & Risk Management - Identify, document, and coordinate resolution of all Teams and Referee clientservice issues and risks in WeTrack, working closely with Team Services and Refereeing Operations. Provide timely updates to TOC Services Duty Management and during all relevant integration meetings.
• Daily Forward Look Leadership - Lead the PMA & Referees Daily Forward Look Meetings, ensuring alignment of movement data and confirming that Travel, Arrivals & Departures, Transport, Accommodation, and Logistics services are scheduled to meet client requirements and service standards.
• Itinerary Validation - Review, cleanse, and verify itineraries across designated systems to ensure accuracy and prevent lastminute conflicts.
• Forward Look Reporting - Produce the Teams and Referees Services Forward Look Report, highlighting discrepancies and tracking required followup actions.
• Critical Journey Assurance - Monitor critical journeys using specialized tools (Itinerary Radar, TMM Live Panel, Monday.com), confirming journey completion and communicating any delays or incidents that may negatively impact client experience.

Your Profile

Education & Qualifications

• Bachelor's or Master's degree

Work Experience

• Willingness to work non-standard hours, including late nights/early mornings and across time zones
• 1+ years experience in a Tournament / Sport Event Services related delivery role supporting large-scale or international events
• Familiarity with event and project management tools and service workflows

Languages

• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Equal Opportunities

FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.