Patient Services Coordinator

Patient Services Coordinator

Northwest Specialty Hospital is seeking a detail-oriented, customer service focused, Patient Services Coordinator to join our Axis Spine Team!

We need someone with a professional demeanor, can work well under stress/stress situations, will provide great customer service to our patients, and is able to multitask!

The Patient Services Coordinator serves as the primary front office resource for the clinic, ensuring a welcoming, efficient, and patient-centered experience from initial contact through check-out. This role is responsible for managing incoming telephone communications, scheduling patient appointments, coordinating referrals and insurance authorizations, and completing patient registration, check-in, and check-out functions. The Patient Services Coordinator serves as the first point of contact for patients, providers, and referring offices, ensuring timely communication, accurate documentation, and exceptional customer service while supporting clinic workflow, maintaining regulatory compliance, and promoting efficient daily operations. Projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers, and the Northwest Specialty Hospital as appropriate. This position will require excellent customer service skills and communication skills. Works under stress and in situations that demand patience and tact while providing impeccable service. Other duties as assigned.

Qualifications and Preferred Experience:

• Demonstrates eligibility for employment in the United States.
• High school diploma or equivalent.
• Ability to relate and work effectively with others.
• Demonstrated verbal communication skills in English.
• Demonstrated computer skills in utilizing word processing, integrated database and other functions.
• Experience working in medical clinic preferred.

About Northwest Specialty Hospital:

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what's best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties. Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package!

Some of our amazing perks and benefits offered to employees are:

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
• Tuition reimbursement
• Growth opportunities, ongoing education, training, and leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.