The UPS Store Franchise Consultant - Orange County & LA County

Job Description Franchise Operations, Franchise Consultant (FC) Territory will primarily cover Orange County, CA. Candidates must reside within or willing to self-relo to a commutable distance of Orange County or neighboring county. Job Summary The UPS Store, Inc. (TUPSS) Franchise Consultant (FC) supports franchisees within a designated territory throughout their franchise lifecycle. They optimize revenue by collaborating with franchisees to develop quarterly/annual business plans, including sales, marketing, financial goals, and action plans. FCs conduct quarterly store evaluations to ensure compliance with brand standards and operational procedures. They build relationships, provide training, coaching, and communication to franchisees to enhance customer experience and drive growth. FCs assist with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandizing and business transitions. They plan convention‑style networking meetings to educate, set direction, foster engagement, and share best practices. Key Responsibilities And Duties Provides franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to achieve their growth objectives. Conducts regular evaluations and analysis to assess center and franchisee performance, identifying areas for continuous improvement. Trains and coaches franchisees in using financial benchmarks, TUPSS resources, and tools to analyze and optimize business performance. Acts as the main point of contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees, addressing concerns and questions and ensuring timely support and follow‑up. Identifies and addresses operational and financial issues impacting franchisee success. Ensures franchisee adherence to policies, procedures, and brand standards. Ensures franchisees receive regular communication to monitor progress and ensure timely completion of training requirements and creates a compelling vision that drives adoption and gains buy‑in. Supports TUPSS franchisees and works with TUPSS Solution + Support Campus to manage timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals. Plans and conducts regular convention‑style network meetings, coordinating with regional teams and vendors. Utilizes and shares best practices for operational improvements, training, merchandising, local marketing, prospecting, and overall franchise management to increase revenue and profit. Develops professional skills through company and industry‑related resources, including on‑site training, bi‑annual conventions, regional meetings, industry association events, and sponsored training opportunities. Education Qualification Bachelor’s degree in business, management, or a related field. Experience Qualification 5+ years of experience in Restaurant or Retail Operations, Franchising, Business Consulting, or a related field. Required Knowledge, Skills or Abilities Encourages participation and open communication, achieves consensus, when necessary, keeps participants engaged and focused, identifies conflicts, and provides constructive feedback. Understands franchise structures and relationships, franchise products and services, and their impact on corporate profitability. Comprehends royalty streams from Franchisee to Area Franchisee to Franchisor. Demonstrates effective conflict resolution and problem‑solving skills. Maintains and applies a broad understanding of financial management principles. Exhibits excellent verbal and written communication skills. Effectively and confidently uses digital tools and technologies to efficiently analyze, manage and share data. Willing and able to travel as required. Operates independently with minimal supervision. Displays dedication to ongoing learning and enhancing knowledge and expertise. Demonstrates strong time management skills, establishes project goals and objectives, meets deadlines, and ensures quality expectations. Capable of managing multiple projects simultaneously. Span Of Responsibility Franchised Locations: ~27 Overall Revenue Portfolio: ~$20.3M Compensation Most new hires would be around $80K‑$86K/yr + 10% MIP/bonus (annual company performance‑based bonus). The posted range in the job description is for the entire state of California. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $73,620.00/year to $119,640.00/year. Paid incentive compensation programs are available subject to eligibility. Employee Type Permanent Benefits Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. EEO and Inclusion Statement UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal‑opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. #J-18808-Ljbffr UPS