Administrative Support Specialist

Administrative Support Specialist

Position: 00583 Salary: $48,410 Exempt Status: Non Exempt Location: Onsite Chesapeake Regional Office This position is not a remote or hybrid position and will be located onsite at the Chesapeake Regional Office.

The Bureau of Law Enforcement of the Department of Alcoholic Beverage Control is seeking an Administrative Support Specialist in the Chesapeake VA Regional Office. The Administrative Support Specialist will provide excellent customer service to the general public pertaining to the licensing of businesses, collection of taxes, and the controlled distribution of alcoholic beverages.

Our Mission: Virginia ABC generates a reliable stream of revenue for Virginia and promotes public safety through the responsible sale and regulation of alcoholic beverages. Our Vision: To bring good spirits and excellent service to Virginia. Our Values: Accountability - Service - Integrity - Performance Excellence Join a team of Virginia's Top Shelf Talent!

Areas of Responsibility:

• Interacts directly with the department's customers, both internal and external; is the first, and sometimes the only contact with such customers. Therefore, excellent communication skills and professionalism are essential in this position.
• Initiating and conducting examinations of applicants applying for ABC licenses; making recommendations for agent and director licensure approval.
• Determining which cases warrant further investigation.
• Imaging and indexing licensee and regional data.
• Entering data into agency systems; analyzing and correcting data in databases; ensuring banquet and retail applications are investigated, taxes and fees are processed and licensee files and criminal records are properly maintained.
• Ensure records are properly maintained and stored in accordance with established procedures
• Ensuring information provided to customers is thorough, clear, concise, and in accordance with regulations, statutes and agency policies
• Provides administrative support while maintaining all paper and electronic files in accordance with DCJS regulations
• Serves as the Bureau's procurement liaison with Purchasing and outside vendors making sure requests for purchases are necessary for business operations.
• Additional responsibilities include other office assignments as necessary to effectively serve the public and the office.

Qualifications:

• Considerable knowledge of office policies, procedures and program requirements
• Considerable skills in decision-making.
• Communication effectively both orally and in writing which may include high stress situations.
• The information provided to customers is thorough, clear, concise, and in accordance with regulations, statutes and agency policies.
• Correspondence to corporate officials, attorneys and other external customers is clear, concise and contains only relevant information.
• Maintains a positive, open and cooperative line of communication within the agency and bureau as well as with applicants, attorneys and other law enforcement agencies to ensure maximum cooperation and efficiency.
• Proficient in typing and proofreading, grammar usage, punctuation, and composing & preparing effective internal and external correspondences.
• Ability to maintain electronic and hard copy records, file alphabetically, numerically and chronologically.
• Ability to learn the policies and procedures of ABC law enforcement investigative programs, policies, and procedures.
• Ability to exercise mature judgment and to make independent decisions in accordance with established policies and procedures.
• Experience answering a multi-line phone system, arithmetic/basic mathematical skills and bookkeeping practices is essential.
• Proficient in using computers and various software applications and databases (Microsoft Office: Excel, Word, PowerPoint, Publisher) and Demonstrated ability to interpret written material.
• Strong interpersonal skills with bureau management and supervisors, applicants, corporate officials, attorneys, other law enforcement agencies and the general public.
• Demonstrated ability to compile and analyze pertinent information to distinguish between relevant and irrelevant information to arrive at logical conclusions.
• Excellent customer service, problem solving, time management skills and handling stressful situations are paramount.
• Strong organizational skills.

Preferred Qualifications:

• Knowledge of related enforcement investigative programs, policies and procedures; considerable knowledge of state and federal laws, regulations, and agency policies relative to corporations, partnerships, as it relates to ABC and ABC licensing.
• Experience performing data entry and preparing investigative reports and presenting the contents verbally is also needed, maintain confidentiality.
• An Associate's degree or higher in business administration or administrative services or related field or equivalent combination of training and experience or 2 years previous administrative and/or clerical experience.
• Experience involving the performance of a variety of complex program and operational support duties
• Be a Notary Public or have the ability to become a Notary Public.

We offer:

• Excellent work/life balance.
• Average work week is 40 hours.
• 14 paid Holidays and PTO earned every 2 weeks worked.
• Affordable Healthcare with employer contributions; See benefits package.
• Virginia Retirement System VRS benefits.
• College Tuition Reimbursement program.

Virginia ABC employees are covered under the Commonwealth's benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check. Virginia ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application. Applicants have rights under federal employment laws, including the Family and Medical Leave Act (FMLA), "Know Your Rights" poster and the Employee Polygraph Protection Act (EPPA). We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: DARS or call DARS at View phone number on click.appcast.io