Director, Employee Relations

Job Summary The Director, Employee Relations serves as a strategic HR leader and trusted advisor to executive leaders, HR Business Partners, Legal, Compliance, and HR Centers of Excellence. This role establishes and leads the enterprise employee relations strategy, governance framework, and standard practices to ensure consistent, compliant, and effective resolution of workplace matters across the organization. The Director provides guidance on complex, high-risk, and precedent-setting employee relations matters; strengthens leader capability; advances talent, organizational effectiveness, engagement, performance, and change management initiatives; and uses data-driven insights to support a positive, accountable, and high-performing work environment. Essential Functions Establish and lead the enterprise employee relations strategy, governance framework, escalation model, and standard practices to ensure consistent, compliant, and effective resolution of workplace matters across the organization. Provide strategic employee relations leadership and guidance to executive leaders, business leaders, HR Business Partners, and Centers of Excellence to align employee relations strategies with business objectives. Develop and implement proactive employee relations strategies, practices, and risk mitigation plans that foster a fair, respectful, compliant, and positive work environment. Independently advise on and resolve complex employee relations matters with sound judgment, discretion, urgency, and the ability to operate effectively in ambiguous situations. Serve as a senior advisor on high-risk, complex, and precedent-setting employee relations matters, partnering with Legal, Compliance, HR leadership, and business executives to mitigate risk and support sound decision-making. Oversee thorough, timely, and well-documented investigations; assess findings, identify root causes, and recommend appropriate next steps. Provide leadership and oversight for policy interpretation, performance management, performance standards, and accountability practices to ensure consistency across departments and alignment with enterprise objectives. Build leader and Employee Relations team capability by providing coaching, tools, and guidance for routine employee issues, clear communications, documentation, and consistent ER practices. Collaborate with business leaders to understand organizational challenges, assess talent and workforce needs, and develop actionable plans that support organizational effectiveness and growth. Partner with the HR Business Partners and Leadership to drive employee engagement action planning initiatives. Partner with HR Business Partners and Centers of Excellence to drive change management, adoption, and communication efforts for key functional and enterprise initiatives. Analyze employee relations trends, engagement metrics, exit data, HR metrics, and case activity to identify insights, guide decision-making, and recommend practical solutions. Own employee relations dashboards, case trend reporting, investigation timeliness metrics, leader capability insights, and other key measures to assess effectiveness, identify risks, and drive continuous improvement. Lead the review, development, and standardization of employee relations policies, procedures, templates, and documentation practices to promote consistency, compliance, and operational excellence. Design, update, and deliver employee relations training for leaders and employees at all levels to strengthen leadership capability, consistency, and compliance. Lead, coach, and develop Employee Relations team members or cross-functional partners, as applicable, to ensure consistent execution, strong service delivery, and ongoing capability development. Ensure employment practices comply with applicable federal and state employment laws and support organizational policies, procedures, and risk mitigation expectations. Utilize authorized AI-enabled tools to enhance communications, documentation, workflow efficiency, and employee relations processes while maintaining confidentiality, compliance, and sound judgment. Perform any other job related duties as requested. Education and Experience Bachelor's degree in Human Resources, Business Administration, Management or a related field required Master's degree in Human Resources, Business Administration, Management or a related field preferred Equivalent years of relevant work experience may be accepted in lieu of required education Seven (7) years to ten (10) years of progressive Human Resources experience, including five (5) years of managing complex employee relations matters across multiple levels required Three (3) years of leadership experience required Experience leading an employee relations function, governance model, or enterprise-wide employee relations program, including partnership with HR centers of excellence, senior leaders, and executive stakeholders required Experience partnering with Legal and Compliance on complex investigations, policy interpretation, regulatory matters, and risk mitigation strategies required Experience leading or supporting organization change initiatives, employee engagement strategies, enterprise-wide programs, and mergers and acquisitions preferred Experiencing using HR information systems, data analytics, and authorized AI-enabled tools to support employee communications, documentation, workflow efficiency, and process improvement preferred Competencies, Knowledge and Skills Strong strategic HR leadership skills with the ability to align employee relations, talent, engagement, and organizational effectiveness strategies to business objectives Executive presence and the ability to build trust, influence decisions, and collaborate effectively with leaders at all levels, including senior executives Excellent written, oral, presentation, and interpersonal communication skills, including the ability to communicate complex and sensitive information clearly and professionally Up-to-date knowledge of employment laws, workplace trends, employee relations best practices, and compliance requirements across multiple states Strong critical thinking, judgment, decision-making, conflict management, investigation, and problem-solving skills Ability to navigate ambiguity, manage sensitive and complex employee relations matters, and maintain professionalism, discretion, confidentiality, and emotional self-control Demonstrated ability to coach leaders, strengthen manager capability, and provide practical tools and guidance for effective employee communications, documentation, and performance management Ability to analyze HR metrics, employee relations trends, engagement data, and workforce insights to make data-informed recommendations Ability to establish governance standards, define measurable outcomes, and use ER analytics to influence executive decisions and improve organizational outcomes Strong organizational, time management, multitasking, and prioritization skills with keen attention to detail Ability to work independently and collaboratively in a team environment, while cultivating effective partnerships across HR, business groups, and Centers of Excellence Ability to design and facilitate employee relations, leadership, and HR-related training for audiences at all organizational levels Proficiency with Microsoft Office, including Word, Excel, and PowerPoint; working knowledge of Workday, Copilot, and other approved AI-enabled tools preferred Commitment to providing exceptional service to internal stakeholders and employees while supporting a fair, respectful, and inclusive workplace culture Licensure and Certification None Working Conditions General office environment; may be required to sit or stand for extended periods of time Travel is not typically required Compensation Range CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partners Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-RW1 Brand=CareSource The CareSource mission is known as our heartbeat. Just as we support our members to be the best version of themselves, our employees are driven by our mission to create a better world for members, stakeholders and providers. We are difference-makers who combine compassionate hearts with our unique business expertise to make every opportunity count. Each claim, each phone call, each consumer-centric decision is a chance to change the world for one member, and our employees look for ways to do that every day. The challenge is, there is no one right way to be the difference and we’re looking for people like you that will rewrite that definition every day. We do what it takes to form creative solutions that make our community and the world just a little better. Discover what it means to be #UniquelyCareSource. #J-18808-Ljbffr CareSource