Temporary Implementation Coordinator

Gravie Implementation Coordinator

We're looking for an Implementation Coordinator to provide administrative support for our employer clients. You will work primarily with the Implementation and Account Management Teams to complete administrative tasks to support new client implementations and group health plan renewals for Gravie's Comfort or ICHRA line of business. The Implementation Coordinator is a key to our success and is responsible for ensuring a smooth and positive experience for our clients.

This is a temporary position that will start September 21, 2026 and go through December 31, 2026.

You will:

• Manage administrative setup tasks for new and renewing Gravie employer clients to ensure they're prepared for their upcoming effective coverage and thrilled with our service. You'll take care of things like system set up, employee eligibility, internal communications, and audits
• Complete all required set up steps efficiently in an accurate and timely manner
• Facilitate census normalization for employer groups to assist with eligibility requirements during system set up
• Produce complete and accurate standard employee materials as well as custom materials requested by Implementation Managers or Account Managers
• File e-contracts and other business documents
• Engage in communications, requests, and notifications daily via Salesforce Chatter, Tasks, Gmail, or Slack
• Thoroughly audit new client implementations and annual client renewals to ensure accurate plan configurations in internal and external systems
• Work with teammates to ensure all document updates are made as needed, track progress and all follow-up on issues related to the changes that have occurred
• Participate in various projects within our Comfort or ICHRA Implementations or for company-wide initiatives as requested by your manager
• Update and ensure information is accurate in the department's online knowledge network
• Work to ensure process guides and check lists are current and organized
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented

You bring:

• Bachelor's degree or related experience
• Strong attention to detail, great organizational skills, and an ability to manage multiple tasks and projects at the same time with accuracy and confidence
• A positive perspective, a strong willingness to be proactive, great time management skills and self-motivation
• Previous experience in an administrative support or similar role that requires strong coordination capabilities
• Demonstrated ability to work independently and to effectively manage time-critical issues
• Track record of successfully researching and solving problems with minimal guidance
• Clear and effective email communication
• Ability to work collaboratively within a team and across departments
• Experience and comfort working with standard technology systems and programs, including Microsoft Office applications, Mac computers, and Google Workspace

Extra credit:

• Previous start-up company experience
• Previous insurance experience or experience with an ICHRA TPA

A Little More About Us:

• We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
• We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
• Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% nearly 40 points above the industry average.
• Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve.

Benefits

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie's package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave.