Medical Support Assistant-Internal Medicine

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Internal Medicine Clinic

Southfield, MI

GENERAL SUMMARY: 

Under direct supervision of the provider and/or nursing leadership, the Medical Support Assistant performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients. These duties may include but are not limited to the greeting and escorting of patients to the exam room, obtaining medical histories, the measurement and recording of vital signs, preparing patients for an examination/procedure, and assisting the provider during the examination/procedure. 

PRINCIPLE DUTIES AND RESPONSIBILITIES (Please Note: The following duties & responsibilities may not apply to all ambulatory areas): Patient Care: 

• Escort patient to room and prepares patient for examination, procedure, and treatment. 
• Obtain vital signs.
• Obtain and record patient history employing critical thinking skills. 
• Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures. 
• Recognize and respond to emergencies. 
• Actively monitor & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames.
• Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.

Qualifications

EDUCATION/EXPERIENCE REQUIRED: 

• High school diploma or G.E.D. equivalent. • At least one (1) year of related experience preferred. 
• Basic computer knowledge and keyboarding skills preferred. 
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
• Ability to problem-solve preferred. 
• Possess effective interpersonal and communication skills preferred. 

CERTIFICATIONS/LICENSURES REQUIRED: 

• Current BLS-C upon hire or successful completion by end of orientation