Dining Services Hospitality Supervisor

Job Description

Job Description

Why join Givens? Givens Communities continues to be a positive force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. Givens Communities promotes an environment of inclusion and belonging by aligning our words with actions so that everyone is welcomed and treated with dignity and respect. We continuously look for innovative approaches to achieve our sustainability goals and practices to protect our natural resources. Our collective mindset is to ensure the communities remain forward thinking and progressive as our residents seek a purpose driven life. Purpose. Passion. Possibilities.

What you'll get:

• Three major medical health insurance plans to choose from with dental and vision coverage at no additional cost
• Free short-term disability, life insurance, & access to our employee assistance program
• On-sight meal & uniform allowances
• Paid time off (PTO) w/ immediate access to 5 PTO days after your 90 days!
• Referral Bonus Program
• 403(b) retirement plan with up to a 6% matching
• Educational assistance & professional development opportunities
• Flexible spending account (FSA) & access to AFLAC & Prudential Life insurance products

The Dining Services Team at Givens Estates, a premier nonprofit continuing care retirement community, is hiring for a Full Time Dining Services Hospitality Supervisor to help support our Independent Living Team. The Hospitality Supervisor assists the Assistant Director of Culinary Experiences IL (ADCE-IL) and helps provide day-to-day leadership and operational oversight for Front of House dining services within Independent Living dining venues at Givens Estates. This position is responsible for the execution of service standards, resident satisfaction, team accountability, operational readiness, and hospitality excellence through active floor leadership and coaching. 

What you'll do:

• Help the ADCE-IL supervise all front-of-house operations for M+C, Terrene, Social Brew and catering services, but primarily focusses on Terrene while it is open
• Ensure venues are clean, welcoming, and maintained to the highest standards 
• Coordinate front-of-house staff to ensure quality service is provided to residents; ensure standards of service are followed consistently
• Open and close venues, ensuring readiness and proper equipment function
• Address feedback from residents and team members as assigned via Kiosks, Community App, We Care Connect and other channels available to our residents
• Leading Dining tours as needed and participating in resident events with Life Enrichment
• Serve in various dining roles as needed including server, runner, or station specialist
• Create weekly schedules for approval by the ADCE-IL that are aligned with approved templates in the appropriate time as designated by the Scheduling SOP
• Screen, interview, hire and onboard new front-of-house team members with the Assistant Director of Culinary Experiences IL
• Perform any other duties and/or tasks that may be assigned on an as-needed basis by an authorized supervisor

What you'll need:

• 3+ year’s experience in hospitality or dining services, preferably in a senior living or healthcare setting
• Must be, as a minimum, graduated from an approved High School or have received the equivalent with completing a program to receive a GED
• College degree preferred
• Proficient in all functions of Microsoft Office
• Experience with adult learning- including teaching, training, precepting, coaching, etc.
• Must have valid NC Drive License with clear driving record for use of facility vehicle

Compensation: $24.00 - 27.00 per hour, based on experience, plus our comprehensive benefits package!

Still curious about what Givens is all about? It's kind of a long story, but at our core, we're a senior housing organization with a lot of heart and committed to providing housing to seniors of all socioeconomic backgrounds across WNC for more than 50 years. We already have five communities (three life plan communities and two affordable communities) with plans for many more in the coming years.