Technical Account Manager - Ecommerce Fulfillment

Job Description

Job Description

Our client is a third-party logistics (3PL) company that provides warehousing, inventory management, order fulfillment, and shipping services to e-commerce businesses across the US and internationally.

The company supports online retailers through services such as receiving, storage, pick-and-pack, order processing, and shipping. It works with major e-commerce platforms, including Shopify, Amazon, Walmart, and WooCommerce.

Position Overview

Our client is looking for an experienced and hands-on Warehouse Manager to oversee daily warehouse operations in Addison, TX.

The Warehouse Manager will be responsible for managing the entire warehouse, including receiving, inventory, picking, packing, and shipping. This person will lead a team of approximately 10-15 employees and ensure orders are processed accurately and shipped on time.

The ideal candidate should be a strong, organized, and disciplined leader who can manage employees, maintain productivity, and hold the team accountable for their performance. They should be comfortable taking ownership of warehouse operations and working independently with minimal supervision.

Key ResponsibilitiesWarehouse Operations

• Manage daily warehouse activities, including receiving, storing, picking, packing, and shipping.

• Oversee the complete pick-and-pack process and ensure orders are accurate and shipped on time.

• Monitor daily order volume and make sure the packing team meets shipping deadlines.

• Maintain proper inventory levels and accurate inventory records.

• Identify and resolve delays or issues affecting warehouse operations.

• Keep the warehouse clean, organized, and safe.

Team Management

• Manage and supervise a team of approximately 10-15 warehouse employees.

• Assign daily tasks and ensure employees meet productivity and performance expectations.

• Manage employee schedules, attendance, and staffing requirements.

• Hire, train, and develop warehouse employees.

• Address performance issues and take corrective or disciplinary action when needed.

• Build a reliable, productive, and accountable warehouse team.

Systems & Technology

• Use Warehouse Management Systems (WMS) to manage inventory, track orders, and monitor warehouse activities.

• Experience with ShipHero or Warehance is highly preferred.

• Use AI tools to help solve operational problems and improve warehouse processes.

• Work with the customer service team to resolve order issues, shipping delays, and inventory discrepancies.

Performance & Process Improvement

• Monitor order accuracy, picking and packing productivity, and on-time shipping.

• Find ways to improve warehouse efficiency and reduce errors.

• Ensure the warehouse has enough employees and resources to handle daily workloads.

• Develop and maintain efficient warehouse processes and workflows.

Required Qualifications

• Previous experience managing warehouse operations, preferably in a 3PL or e-commerce fulfillment environment.

• Strong hands-on experience with pick-and-pack operations is required.

• Experience managing a team of at least 10-15 warehouse employees.

• Good understanding of receiving, inventory control, picking, packing, shipping, and order fulfillment.

• Experience using WMS software. ShipHero or Warehance experience is a strong plus.

• Comfortable using AI tools to troubleshoot problems and improve daily operations.

• Strong leadership and team management skills.

• Ability to hold employees accountable and handle performance or disciplinary issues.

• Strong organizational, communication, and problem-solving skills.

• Must be able to work on-site in Addison, TX, approximately 40-45 hours per week.

First 90-Day Expectations

Within the first 90 days, the successful candidate should be able to:

• Ensure the warehouse is properly staffed and daily schedules are managed.

• Establish clear and efficient warehouse processes.

• Ensure customer orders are processed accurately and shipped on time.

• Improve picking and packing productivity.

• Reduce order errors and operational delays.

• Build a reliable team that can handle daily warehouse activities with minimal supervision.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\rWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\rOur Services\rW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\rWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\rWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\rOur Expertise\rW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\rAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.