4437- Client Services Specialist

Onsite Training Specialist

We are seeking an Onsite Training Specialist with hands-on athenaOne experience to support physician practices across Northern New Jersey. This role is responsible for providing onsite and virtual training, supporting front-end revenue cycle workflows, and helping practice teams successfully adopt revenue cycle processes and technology.

The ideal candidate has experience working in a physician practice or medical billing environment and enjoys educating staff, improving workflows, and partnering with providers and practice leadership.

A Day in the Life

• Deliver onsite and virtual training for physician practice staff using athenaOne.
• Support new practice implementations, onboarding, and workflow adoption.
• Train staff on front office operations, including patient registration, eligibility verification, referrals, scheduling, check-in/check-out, and point-of-service collections.
• Educate teams on revenue cycle functions including charge entry, claim edits, payment posting, credit balances, and refund processes.
• Identify workflow improvement opportunities and provide ongoing coaching to support operational consistency.
• Assist with troubleshooting system and workflow issues while partnering with practice leadership.
• Maintain accurate documentation and ensure compliance with HIPAA and organizational policies.
• Collaborate with providers, managers, and operational teams to support process improvements and successful practice operations.
• Perform additional duties as assigned.

What You Need

• Minimum of 2 years of experience in medical billing, physician practice operations, or revenue cycle management.
• Hands-on experience using athenaOne is required.
• Working knowledge of patient registration, insurance verification, referrals, charge entry, claim edits, payment posting, denials, ERA/EOB posting, secondary billing, refunds, and credit balances.
• Previous experience training or mentoring staff is highly preferred.
• Excellent communication, organizational, and problem-solving skills.
• Comfortable working independently while supporting multiple practice locations.
• Proficiency with Microsoft Office applications; experience with Epic, Teams, or similar healthcare applications is a plus.
• Travel Requirements
• Frequent travel throughout Bergen, Hudson, Passaic, and Essex Counties, NJ.
• Reliable transportation is required.

We offer competitive benefits to set you up for success in and outside of work. Here's What We Offer

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidaysbecause we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry's most generous parental leave policies to support you during life's most important moments.
• Recognition & Rewards: We celebrate winsbig and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won't go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.