Field Support Technician

Job TitlePay Range: $20.00hr - $25.00hrRequirement/Must HaveMinimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations.Experience supporting enterprise or healthcare environments preferred.Strong hands on experience with Windows desktops and laptops.Experience with common peripherals and printers.Knowledge of basic networking concepts.Experience with remote support coordination tools.Familiarity with ITSM tools, preferably ServiceNow.High attention to detail and documentation discipline.Ability to work independently onsite with accountability.Strong verbal and written communication skills.Ability to function under pressure in clinical environments.Strong sense of ownership and reliability.Willingness to travel within assigned field region.Flexibility for after hours or emergency support when required.Adherence to organizational security and safety policies.ResponsibilitiesDeliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability and end user productivity.Provide physical presence and smart hands capabilities for environments where uptime impacts patient care.Act as a critical extension of IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams.Execute physical, device level, and site specific support activities with strict compliance to safety and security standards.Act as the primary onsite technical resolver for incidents escalated by the Service Desk.Resolve hardware, OS, and peripheral issues including laptop/desktop failures, boot, driver, and performance issues.Perform full IMAC lifecycle activities including new device deployments, refreshes, user onboarding, and physical moves.Configure devices as per standards, images, and security baselines.Provide hands on support for monitors, printers, docking stations, and accessories.Replace faulty components and coordinate warranty or vendor repairs.Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.Follow hospital and clinic access protocols, ensuring tools do not interfere with medical equipment.Accurately update ServiceNow tickets with actions performed, parts replaced, and user confirmations.Maintain accurate asset records including device assignment, location changes, and serial numbers.Perform regular site walk throughs to proactively identify device issues and validate workstation standards.Travel within assigned 30 mile radius to provide field support and handle urgent dispatches.Maintain clean, secure, and organized work practices while representing the organization professionally.Due to nature of job The candidate must have Ability to lift and move IT equipment safely.SkillsWindows Desktops.Laptops.Peripherals.Printers.Networking Concepts.ServiceNow.ITSM Tools.Hardware Troubleshooting.OS Deployment.Asset Management.Smart Hands Support.Qualification And Education4+ years of IT Deskside or Field Support experience.