Facility Services Associate

Facility Services Associate

Pittsburgh, Pennsylvania, United States

Keep the workplace running smoothly. Support daily operations. Deliver exceptional service.

SPS Global is seeking a dependable and service-oriented Facility Services Associate to support day-to-day office operations and facilities services. This role is responsible for maintaining an organized, functional, and professional workplace environment while delivering excellent customer support to employees and visitors.

The Facility Services Associate plays a key role in office services, mail and shipping operations, conference room support, inventory management, and light facilities coordination. This position is ideal for someone who enjoys hands-on work, thrives in a fast-paced environment, and takes pride in creating a positive workplace experience.

This role may include operating forklifts for shipping and receiving support and requires a valid driver's license for transportation-related tasks. Familiarity with hazardous shipping procedures is a plus, and training will be provided on the S.A.P. inventory system.

What You'll Do:

This role focuses on workplace operations, facilities support, and customer service excellence.

Mail & Shipping Operations

• Receive, sort, and distribute incoming mail and packages
• Process outgoing shipments and support business center operations
• Assist with shipping and receiving tasks, including forklift operation when needed
• Support inventory accuracy using the S.A.P. inventory system

Office & Facilities Support

• Assist with inventory and maintenance of office furniture and equipment
• Perform light repairs and basic troubleshooting for facilities issues
• Coordinate with vendors for onsite maintenance and service needs
• Support office moves and workspace setup
• Set up conference rooms and assist with meetings and events, including catering coordination
• Maintain office supply, pantry, copier, and printer inventories
• Keep kitchens, copy rooms, offices, and conference rooms organized and presentable
• Provide light cleaning and tidying throughout shared office spaces

Customer & Workplace Support

• Deliver exceptional customer service to employees and visitors
• Provide backup reception and front desk coverage as needed
• Support copy/print and business center services
• Respond to workplace requests with professionalism, flexibility, and urgency

What You Bring:

• Positive, professional, and customer-focused attitude
• Strong organizational and multitasking skills
• Ability to work independently and collaboratively in a team environment
• Comfortable performing hands-on and physical job duties
• Ability to quickly learn systems, processes, and workplace technology
• Strong communication and problem-solving abilities

What We're Looking For:

Required

• 1+ year of experience in office administration, hospitality, retail, facilities, or customer service
• High School Diploma or equivalent preferred
• Ability to lift, carry, and move up to 40 lbs.
• Comfortable with physical tasks including bending, lifting, walking, and standing
• Valid driver's license
• Ability to use or learn workplace technology including handheld scanners, email, Teams, Slack, or Google Workspace
• Professional appearance and strong customer service mindset

Preferred

• Forklift or fork truck experience
• Familiarity with hazardous shipping procedures
• Experience with S.A.P. inventory systems
• Experience in mailroom, office services, shipping/receiving, or facilities support

Physical Requirements

• Regular walking, standing, bending, lifting, kneeling, and moving throughout the facility
• Ability to lift or move up to 40 lbs. regularly
• Ability to transport supplies and packages using carts or other equipment
• Manual dexterity to operate office equipment and workplace technology

Travel: None or negligible

Other Duties: This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.