Work From Home Customer Support Representative | Entry Level

Work From Home Customer Support Representative | Entry Level

Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)

Build Your Career From Anywhere

100% Remote | Flexible Schedule | Career Growth

Are you looking for a remote career where your success is determined by your ambition, commitment, and willingness to learn—not simply your previous experience?

AO is seeking motivated, people-focused professionals to join our growing team as Remote Client Success Representatives . This fully remote opportunity allows you to develop valuable professional skills, build meaningful client relationships, and advance into leadership through mentorship and performance.

Whether you're beginning your career, changing industries, or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we'll provide the training, coaching, and ongoing support you need to succeed.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, AO is committed to helping families protect their financial future while investing in the long-term success of our representatives through mentorship, professional development, and performance-based advancement.

Since 2020, we've operated in a fully remote environment, providing our team members with the flexibility to work from anywhere while staying connected through industry-leading technology, virtual collaboration, and ongoing training.

What You'll Do

As a Remote Client Success Representative , you'll work with clients who have requested information regarding their available benefits while delivering outstanding service throughout the client experience.

Client Success Responsibilities

• Meet with clients virtually through Zoom and scheduled phone appointments
• Build long-term client relationships through exceptional service and communication
• Answer questions regarding available benefit programs and coverage options
• Educate clients so they can make informed decisions
• Assist clients with applications, enrollments, and policy updates
• Maintain accurate client records and follow-up communications
• Provide ongoing support throughout the client experience

Professional Development

• Participate in structured virtual training and mentorship
• Strengthen communication, leadership, and relationship-building skills
• Learn industry products, systems, and best practices
• Collaborate with a supportive remote team
• Participate in leadership development opportunities designed to help you grow professionally

What We Offer

100% Remote Work

• Work from anywhere within the United States
• Flexible scheduling after training
• No commuting
• Modern virtual work environment
• Healthy work-life balance

Training & Mentorship

• Comprehensive onboarding
• Weekly virtual coaching
• One-on-one mentorship
• Leadership development programs
• Ongoing professional growth opportunities

Weekly Pay & Performance Incentives

• Weekly performance-based compensation
• Performance bonuses
• Recognition programs
• Leadership advancement opportunities

Benefits & Perks

Eligible representatives may have access to:

• Medical reimbursement program
• Company-supported life insurance
• Residual income opportunities
• Union-supported work environment
• Leadership conferences and professional development events
• Company-sponsored incentive travel
• Industry-leading virtual technology and collaboration tools

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent communication and active listening skills
• Positive attitude and professional demeanor
• Strong relationship-building abilities
• Self-motivation and accountability
• Strong organizational and problem-solving skills
• Ability to work independently in a remote environment
• Adaptability and a willingness to learn
• Commitment to delivering exceptional client experiences

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service
• Client Relations
• Retail
• Hospitality
• Healthcare
• Sales
• Administrative Support
• Call Center Operations
• Education

No prior insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.

Why Join AO?

At AO, we believe careers should provide more than a paycheck—they should offer purpose, flexibility, professional development, and opportunities for long-term success.

When you join AO, you'll have the opportunity to:

• Build a rewarding remote career with long-term growth potential
• Learn from experienced mentors and leaders
• Advance based on performance—not seniority
• Develop transferable communication and leadership skills
• Work in a collaborative, supportive virtual environment
• Help working families better understand and access valuable benefits

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain a reliable high-speed internet connection
• Have webcam and microphone capability
• Maintain a quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with a member of our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Build Your Future?

If you're ready to build a flexible remote career where your growth is supported, your achievements are recognized, and your success is determined by your effort, we'd love to hear from you.

Apply today and begin building a rewarding career with AO.

Work From Home. Build Relationships. Grow Your Career.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.