Accounts Receivable Specialist

Description Accounts Receivable Specialist Location: Riviera Beach, FL (Onsite) Overview John C. Cassidy Air Conditioning & Plumbing is seeking an experienced Accounts Receivable Specialist to join our team. This position will be responsible for supporting the day-to-day accounts receivable function, including invoicing, payment processing, account reconciliation, collections, and maintaining accurate customer account records. The ideal candidate is highly organized, detail-oriented, comfortable communicating with customers regarding outstanding balances, and able to manage a high volume of accounts in a fast-paced environment. Previous accounts receivable experience within the HVAC, plumbing, home services, construction, or other service-based industry is strongly preferred . What We Offer Competitive compensation Consistent, year-round work with a growing organization Full benefits package with matching 401(k) Strong company culture Training and development opportunities Opportunities for career growth and advancement Collaborative work environment What You'll Do Manage day-to-day accounts receivable activities and maintain accurate customer account records Prepare, review, and process customer invoices in a timely and accurate manner Post and apply customer payments, including checks, ACH, credit card, and other payment methods Monitor accounts receivable aging and identify past-due accounts requiring follow-up Contact customers regarding outstanding balances and coordinate payment arrangements when appropriate Research and resolve billing discrepancies, payment issues, credits, and account questions Reconcile customer accounts and investigate unapplied or incorrectly applied payments Maintain detailed documentation of collection efforts and customer communications Process credit memos, adjustments, and account corrections as authorized Work closely with service, operations, sales, and accounting teams to resolve customer billing issues Assist with commercial and residential customer accounts, including recurring service and maintenance agreements Support month-end accounts receivable reconciliation and reporting Maintain accurate and organized electronic records and supporting documentation Respond professionally and promptly to customer billing inquiries Escalate delinquent or problematic accounts to management when appropriate Assist with additional accounting and administrative responsibilities as needed What You'll Bring 2+ years of accounts receivable, billing, collections, or related accounting experience Previous experience in HVAC, plumbing, home services, construction, or a similar service-based business strongly preferred Working knowledge of accounts receivable processes, invoicing, payment application, collections, and account reconciliation Experience managing a high volume of customer accounts and transactions Strong attention to detail and commitment to accuracy Excellent organizational and time-management skills Strong written and verbal communication skills Professional and confident approach to customer collections and resolving account issues Ability to research discrepancies and independently work toward resolution Ability to prioritize competing responsibilities in a fast-paced environment Proficiency with Microsoft Excel, Outlook, and accounting or ERP software Experience working with HVAC or home-service management software is a plus Ability to work effectively both independently and as part of a team High level of professionalism and discretion when handling financial and customer information Working at John C. Cassidy Air Conditioning & Plumbing Since 1960, John C. Cassidy Air Conditioning & Plumbing has prided itself on being the go-to company for residential and commercial air conditioning and plumbing services. Our commitment to maintaining the highest level of customer service and creating an enjoyable work environment for our employees has helped us become one of South Florida's leading independent air conditioning contractors. John C. Cassidy Air Conditioning & Plumbing maintains a drug-free workplace. We trust that this information will assist you in making an informed decision as you consider your next employer. John C. Cassidy Air Conditioning & Plumbing is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by applicable law. #J-18808-Ljbffr