Community Services Concierge Supervisor

Job Description

Job Description

At The Village at Rockville, we believe exceptional service begins with meaningful human connection. As a premier faith-based, not-for-profit life plan community within National Lutheran Communities & Services, we're seeking a Community Services Concierge Supervisor who leads with purpose, warmth, and a commitment to excellence.

Job Type: Full Time
Shifts: Day
Compensation: $26.75 – $32.25 per hour (final offer based on experience and qualifications)

Imagine leading a front-facing team that shapes the daily experience of every resident, family member, and guest who walks through our doors. In this role, you won't just manage operations—you'll set the tone for hospitality, responsiveness, and community connection.

As our Community Services Concierge Supervisor , you will guide and support a dedicated concierge team, ensuring exceptional service delivery, seamless communication, and a welcoming environment that truly feels like home. Your leadership will directly enhance resident satisfaction, strengthen relationships, and uphold the high standards that define The Village at Rockville.

This is your opportunity to lead with heart while building a culture of service excellence. Together, we'll create a community where residents feel supported, valued, and connected every day.

Why you'll love being here

• Leadership with impact: Inspire and mentor a concierge team that serves as the first point of contact for residents and visitors.
• Collaborative culture: Work closely with interdisciplinary departments to ensure seamless service and communication.
• Stability and consistency: Full-time role that allows you to build strong, lasting relationships within the community.
• Competitive pay: Compensation aligned with your experience and contributions.
• Growth and support: Opportunities for professional development and advancement within a mission-driven organization.

What you bring

• High School Diploma required; college degree preferred.
• Minimum 2 years of experience in a concierge or guest services role, with at least 1 year in a supervisory capacity.
• Previous leadership or management experience required.
• Strong leadership, communication, and customer service skills.
• Proficient in Microsoft Office and able to learn new software quickly.
• Flexible to work evenings, weekends, and holidays as needed.
• Experience in event coordination is a plus.
• Ability to handle multiple tasks in a fast-paced environment.
• Must maintain confidentiality and demonstrate integrity.

What you'll do

• Supervise and lead the community receptionists' team, providing guidance, support and regular feedback.
• Ensure resident and community satisfaction by delivering high-quality, customer-oriented service.
• Coordinate room scheduling, vendor relationships, contracts, and myPotential Care Center appointments.
• Maintain communication systems, including the Resident Information Center, mail/package delivery, directories, and check-in systems.
• Act as the main point of contact for Independent Living residents and collaborate with interdisciplinary teams.
• Assist with new resident move-ins and ensure a smooth transition into community life.
• Plan and implement community and private events.
• Oversee team member schedules, conduct performance evaluations, and resolve conflicts.
• Provide administrative support to the Resident Experience Director.
• Other duties as assigned

Enjoy outstanding benefits and perks as part of National Lutheran Communities & Services to support your well-being and growth:

• Up to 5 weeks PTO in your first year
• 403(b) retirement plan with employer matching
• Medical, dental, and vision insurance options
• Employer-paid life and disability insurance
• Pet insurance
• Team recognition programs and discounted meals
• Up to $4,000 per year in tuition reimbursement

When you join The Village at Rockville, you become part of a community that puts people first—residents and team members alike. Step into a leadership role where service meets purpose and every interaction makes a difference.

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