Desk Assistant

Desk Assistant

Department: Academic Achievement Center

Location: Wellesley Hills

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region'seconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.


Position Summary:

The ideal candidate will join a vibrant educational community and have adesire and ability to serve a population of students with various needs andbackgrounds. This is a part-time,student employment position with no benefits. Working in close collaborationwith the staff, this important position will provide Support the front deskoperations of the Academic Achievement Center (AAC).

KeyResponsibilities and Duties:

• Support the front desk operations of the AAC;
• Support the virtual operations of the AAC;
• Provide outreach to students who may have trouble accessing resources or services at the college who contact the AAC;
• Create foundational guiding materials to assist student workers who may cover desk and virtual operations;
• Be culturally responsive to individual needs and identities;
• Provide other assistance as requested;
• Other duties as assigned.

This list is not tobe considered all-inclusive. A supervisor may assign other duties as requiredto meet the needs and foster the mission of the College.

All employees ofMassBay are expected to work collegially and collaboratively within a communitythat values and celebrates the variety of student experience.

Required Qualifications:

• Consistent and reliable work habits;
• Working experience in customer service;
• Strong communication skills;
• Quick learner and motivated;
• Critical thinking and problem-solving skills;
• Strong organizational skills;
• Ability to use Microsoft Excel.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Experience working or studying at a Community College;
• Experience navigating and supporting students through college processes.

Additional Information:

Salary Range: $19 per hour

Classification: Studentemployee

Application Deadline: September 8th, 2026, or thereafter until filled.

Hiring is contingent upon a successful CORI clearance.

We require students who are eligible to file a FreeApplication for Federal Student Aid (FAFSA) to have one on file, beforethey are hired or continue employment.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.