Reception

Job Description

Job Description

Customer-focused Reception Associates to serve as the first point of contact for customers at a premier indoor pickleball facility. This role is ideal for individuals who thrive in a hospitality-driven environment and are passionate about delivering exceptional, white-glove service. Reception Associates manage front desk operations, coordinate court reservations, support member services and ensure a seamless, high-end experience from arrival through departure. The ideal candidate is organized, tech-savvy and personable, with the ability to multitask in a fast-paced, service-oriented setting.

Perks
• Opportunities for advancement within a growing, premium hospitality brand
• Ongoing training and professional development

Minimum Requirements
• High school diploma or equivalent required; college coursework preferred.
• 1–3 years of experience in hospitality, front desk, retail or customer service.
• Excellent interpersonal and communication skills with a professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Detail-oriented with high standards for accuracy and follow-through.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Comfortable learning and navigating booking systems and POS platforms.
• Ability to work flexible hours, including evenings, weekends and holidays.
• Reliable transportation and punctual attendance required.
• Ability to complete a comprehensive background check and hold valid driver license.

Preferred Qualifications
• Experience in luxury hospitality, fitness clubs or private membership environments.
• Familiarity with scheduling or reservation systems.
• Experience handling high-volume customer interactions.
• Interest in pickleball, tennis or racquet sports.

Expectations
• Greets customers with a warm, professional and welcoming presence.
• Manages check-in/check-out processes and court reservations using booking systems.
• Answers phones, responds to inquiries and assists with membership questions.
• Coordinates court assignments, lesson schedules and event registrations.
• Processes payments for court fees, merchandise and services.
• Maintains accurate member records and update profiles in CRM systems.
• Supports pro shop sales, including merchandise display and inventory awareness.
• Monitors lobby and front desk areas to ensure cleanliness, organization and a premium atmosphere.
• Communicates effectively with coaching staff, management and operations team to ensure smooth daily flow.
• Handles client concerns or service issues promptly with professionalism and care.
• Assists with onboarding new customers and explains policies and amenities.
• Supports special events, leagues and tournaments as needed.
• Performs opening and closing procedures, including cash handling and reconciliation.
• Contributes to a positive team environment and upholds brand standards.
• Assists with administrative tasks and special projects as assigned.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, education verification and drug test.

Interested candidates should submit their resume, with salary requirements, via our career portal on our website at or contact us directly at View phone number on ziprecruiter.com with any questions.

Equal Employment Opportunity Employer M/F/D/V