Operations Manager

Job Description

Job Description

Operations Manager – Automatic Door & Entrance Solutions
Piedmont Door Solutions | Columbia, MD 

About Us
Piedmont Door Solutions has been a trusted name in pedestrian door and entrance solutions since 2001. We install, service and maintain automatic doors, manual doors and door hardware for hospitals, universities, retail, government and commercial facilities. We're built on great customer service, attention to detail and meeting each client's unique needs.

The Role
We're hiring an Operations Manager to lead our Columbia, MD branch. You'll run day-to-day field operations, including service, installs, scheduling, tech performance and customer satisfaction, and help grow the branch across the Baltimore–Washington market.

What You'll Do
- Lead, coach and develop automatic door technicians, installers and office staff
- Oversee dispatch and scheduling to hit response times, first-time fix rates and service agreement commitments
- Manage install projects from handoff to closeout: scheduling, materials, subcontractors and punch lists
- Drive safety and compliance: ANSI A156.10/A156.19, AAADM inspection requirements and OSHA practices
- Own branch KPIs: labor utilization, billable hours, job profitability, callbacks and customer satisfaction
- Build and manage preventive maintenance and service agreement programs
- Partner with business development on quotes, scope reviews and key accounts
- Manage truck stock, inventory, fleet and tools
- Recruit, onboard and train techs, and support AAADM certification for the team
- Be the go-to contact for key customers, GCs and facility managers
- Keep accurate records in our field service and ERP systems

What You Bring
- 5+ years in commercial doors, automatic doors, access control or a related field service industry (HVAC, Electrical, Automotive)
- 2+ years leading field techs or managing service/install operations
- Strong knowledge of automatic door operators (sliding, swing, folding, revolving) and commercial door hardware and or willing to learn.
- Strong communication, organization and problem-solving skills
- Comfortable with field service software, scheduling platforms and Microsoft Office
- Valid driver's license and clean driving record
- Must pass a background check and MVR

Nice to Have
- AAADM certification
- Experience with Stanley, Horton, ASSA ABLOY/Besam, Nabco, dormakaba or Record
- Experience managing budgets, P&L drivers and operational KPIs
- Service agreement and PM program experience
- Knowledge of the Baltimore–Washington commercial market (healthcare, education, government, retail)
- Bachelor's degree in business, construction management or a related field, or equivalent experience

What We Offer
- Competitive salary plus performance bonus
- Health, dental and vision insurance
- 401(k)
- Paid time off and holidays
- Paid AAADM certification
- Room to grow as part of the Cobalt Service Partners family

Piedmont Door Solutions is an Equal Opportunity Employer.