Human Resources Assistant

Pride Health is hiring for HR Service Center Rep I for one of Healthcare client at Tampa FL 33617. Title : HR Service Center Rep I Shift : Monday-Friday 9:30am - 6:00pm Pay Range : $18/hr to $19/hr Duration : 3+ Months + Extension Job Description: Summary Serves as first point of contact for all inbound inquiries received by telephone, electronically and in writing pertaining to benefits, employment policies and procedures, employee relations issues, recruitment, learning and development and performance management. Provides assistance for all Tier 1 questions and issues, using a knowledgebase of information and established processes and protocols to respond to inquiries. Escalates more complex issues as appropriate and maintains records of all interactions. Duties and Responsibilities Handles high volume of incoming calls in a call center environment Evaluates and responds to employee inquires via phone, fax and email and provides Reviews and interprets employee data to resolve issues Demonstrates sensitivity and respect at all times when dealing with others Escalates more complex issues to Tier 2 Service Center Representative or Supervisor as Creates and maintains detailed, complete and accurate records of all interactions in Case Follows prescribed protocols for problem resolution Provides education and guidance to callers about available tools and resources Enters, scans and retrieves employee data in HRIS per established guidelines and Maintains confidential centralized employee files Maintains privacy and confidentiality of information, protects the assets of the Company, Provides callers with excellent, efficient and courteous service Performs other duties as assigned or requested appropriate and timely responses through use of a knowledgebase and in accordance with appropriate Management System authorization processes while ensuring accuracy of information reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures Required Work Experience: 1 - 2 years of experience in human resources administration and/or a call center environment required Knowledge: Familiarity with and ability to adhere to standard call center metrics, including Call Volume, Experience with HR systems, such as HRIS, Applicant Tracking and HR Reporting (such as Average Handle Time, Wrap, Schedule Adherence and attendance and punctuality Business Objects) Skills: Excellent interpersonal, verbal and written communication skills Excellent attention to detail, problem solving, organization and prioritization skills Ability to follow specific, detailed instructions, resolve routine problems and perform basic Ability to prioritize, problem solve and apply critical thinking skills Ability to effectively interact with a diverse population at all levels within the organization Ability to maintain composure in stressful situations Experience with Microsoft Office products (Excel, Word, PowerPoint) Ability to type a minimum of 45 words per minute while interacting with customers on the Ability to read, write and speak the English language, communicating clearly and effectively interpretation utilizing published information and tools phone with callers Required Education High School Diploma or equivalent REQUIRED Associates Degree preferred, but not required Preferred skills: Transcription Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors. Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793. #J-18808-Ljbffr