Warranty Administrator

HD Construction Equipment Hyundai North America, Inc. (HNA) is a subsidiary of HD Hyundai XiteSolution, a global construction equipment manufacturer within the HD Hyundai umbrella group. From its North American headquarters in Norcross, Georgia (Atlanta area), HNA supports an extensive dealer network with over 195 locations across the United States and Canada. The company offers a full line of construction equipment, including excavators, wheel and compact loaders, dozers, compact construction equipment, and specialty machines. HNA focuses on delivering reliable products, strong dealer partnerships, and responsive support to professionals in the construction industry. Candidates joining HNA can expect to contribute to a growing organization with a broad presence in the North American market. Warranty Administrator — Heavy Equipment OEM Department: Warranty / Product Support Reports to: Warranty Manager Level: Mid-level (3–5 years experience) Position Summary The Warranty Administrator manages the full warranty claim lifecycle for a large heavy equipment OEM — from dealer claim adjudication through supplier cost recovery. This role ensures claims are processed accurately, policy is applied consistently, and warranty costs are controlled through disciplined review and root‑cause thinking. The ideal candidate works independently, communicates clearly with the dealer network, and treats warranty data as a tool for improving product quality. Key Responsibilities Review, validate, and adjudicate warranty claims submitted by the dealer network for accuracy, coverage, and policy compliance Approve, adjust, or deny claims based on OEM warranty policy, labor time standards, and documented failure evidence Communicate claim decisions to dealers and provide clear rationale for adjustments or denials Support dealers on claim submission requirements, coding, and documentation standards Supplier Warranty Recovery Identify claims eligible for supplier cost recovery and initiate chargebacks per supplier warranty agreements Track recovery status, resolve disputes, and reconcile recovered amounts Partner with purchasing and quality teams to support supplier accountability Documentation & Compliance Maintain accurate, auditable claim records within the warranty management system Ensure claims meet OEM policy, campaign/recall, and audit requirements Support internal and dealer warranty audits with organized, complete documentation Reporting & Analysis Generate warranty reports on claim volume, cost trends, and recovery performance Flag recurring failures and emerging trends to quality and engineering for product improvement Contribute warranty data insights that support product improvement and cost reduction Required Qualifications 3–5 years of warranty administration, service, or claims experience — heavy equipment, automotive, agricultural, or similar OEM/dealer environment preferred Working knowledge of warranty policy, claim adjudication, and labor time standards Proficiency with warranty management systems and ERP platforms Strong Excel and reporting skills Mechanical or technical aptitude sufficient to interpret failure descriptions Excellent attention to detail and organized recordkeeping Clear written and verbal communication for dealer‑facing interaction Preferred Qualifications Experience with supplier recovery / chargeback processes Familiarity with dealer distribution networks and field service operations Exposure to warranty audit processes Technical certification, service background, or associate degree in a related field Core Competencies Systematic thinking — applies policy consistently rather than case-by-case guessing Root‑cause orientation — sees warranty data as a signal for product and process improvement Accountability — protects warranty spend while supporting the dealer relationship Communication — explains decisions clearly and professionally #J-18808-Ljbffr