Customer Service Specialist

Summary of Position The CSR 1 is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. Essential Job Requirements * Responds to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services * Records customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken * Follows standard operating procedures to ensure consistency and accuracy * Addresses customers' inquiries and resolves problems to ensure that appropriate changes are made * Refers unresolved customer grievances to designated departments for further investigation * Communicates with supervisor regarding any potential needs or concerns * Performs data entry accurately * Regular and timely attendance * Other duties as assigned Required Education * High School diploma or equivalent is required * Associates degree preferred Required Experience Professional experience using Microsoft Office products