IT Business Process Administrator
$110k - $135kPillsbury Winthrop Shaw Pittman LLP
Job Description
We are seeking a highly skilled and versatile individual with a blend of technical and functional expertise in ServiceNow. This role blends deep platform administration, solution architecture, and hands-on development to manage enterprise-grade implementations across ITSM, ITAM, SPM, and emerging AI/automation workstreams.
Key Responsibilities:
Develop quality software and web applications; Analyze and maintain existing software applications
Design highly scalable, testable code; Discover and fix programming bugs
3rd party integration development (REST, SOAP, mid servers, etc)
Manage scalable ServiceNow solutions across ITSM, ITAM, SPM, and emerging AI/automation workstreams
Platform administration including instance health, upgrade planning, patch management, and platform governance
Design and develop complex customizations: business rules, client scripts, script includes, UI policies, ACLs, Flow Designer, and Integration Hub spokes
Work independently with customers on implementations and remote services
Troubleshoot basic configuration/script issues
Attend requirements review and validation sessions as needed; Participate in SCRUM calls
Utilize strong written and verbal communication skills
Stay on time and on task with assigned customer work
Proven experience in ServiceNow platform capabilities and product offerings, including but not limited to ITSM, ITAM, SPM, GRC, ITOM, and App Engine.
Hands-on experience implementing at least one ServiceNow product offering
Requirements:
7+ years in enterprise technology, with a minimum of 4 years hands-on ServiceNow development and administration; Minimum 2 years supporting legal or professional services environments
ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred
Proven experience across multiple ServiceNow product suites: ITSM, ITAM, SPM, ITOM, GRC, or App Engine;
Experience with ServiceNow AI/automation capabilities — Virtual Agent, Predictive Intelligence, Now Assist — a plus
Strong command of JavaScript, REST/SOAP integrations, and ServiceNow scripting APIs
Exceptional written and verbal communication skills; comfortable presenting to senior stakeholders; Strong problem-solving abilities to address complex IT challenges
The expected salary range for this position is $110,000 - $135,000. Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us View email address on aiapply.co.
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