Office Manager

Katie the Car Lady LLC is a small but mighty, woman-owned independent car dealership based in Lyndhurst, Ohio. We are redefining the car buying experience by making it stress-free, transparent, and empowering for every customer. Our team thrives on positivity, support, and inclusion — we’re looking for someone who matches those values when joining our office. Role Description We are seeking a highly organized and motivated Office Manager to help keep our customer buying process and operations running smoothly. This is a full-time, in-person role at our office in Lyndhurst, Ohio. The ideal candidate is sociable, takes initiative, thrives in a fast-paced environment, and is eager to contribute to a dynamic, customer-focused team. Qualifications Coordinate day-to-day administrative, operational, and sales support activities to ensure efficiency Maintain and update logs, records, filing systems and documentation including inventory, checks, deposits,deals, and correspondence Serve as primary point of contact for customer inquiries, ensuring a welcoming, professional, and empowering experience Assist with the end-to-end customer buying experience and documentation process Maintain direct communication with customers, dealers and other external parties via phone, email and in-person Coordinate schedules for porters and internal team members Perform accurate data entry in CRMs, DMS/ Inventory Management Platforms, and Microsoft Office (Excel) Support invoicing, billing, client information tracking, sales activity and payment tracking processes Conduct any additional sales initiatives and projects as needed Required: Minimum of 1.5 years of office, administrative, or operations experience Exceptional organization with strong attention to detail Proficiency in Microsoft Office and Google Suites Experience with CRM platforms (Hubspot preferred) Strong written and verbal communication skills; professional and personable in all interactions Ability to manage multiple projects at once and adapt to a fast-paced environment Comfortable with data entry and maintaining online digital records Preferred: Associates or Bachelor’s in Business Administration, Communications or related field Experience in administrative role Basic bookkeeping or accounts receivable experience Familiarity with small businesses or entrepreneurial environments Why Join Us? Be a part of a woman-owned company redefining the automotive industry, one transparent deal at a time Join a mission-driven team that cares about our customers, colleagues, and community High opportunity for growth and advancement as company continues to expand Work in a positive and inclusive environment where new ideas are welcomed\ While we do not currently offer a company-sponsored health insurance plan, we provide a monthly health insurance stipend to offset the cost of obtaining your current insurance coverage. Additional benefits can be further discussed! #J-18808-Ljbffr