Medical Information Contractor III

Medical Information Contractor

Duration: 12 months possible extension.

The medical information contractor tasks include:

• Limits corporate liability by ensuring the medical, ethical, and legal responsibilities associated with product and/or device related information is handled according to regulatory compliant processes.
• Recognize/identify and ensure appropriate forwarding of product quality and/or safety/adverse event information according to Food and Drug Administration (FDA) guidelines and company policies.
• Receive, document, and respond to written medical information requests from health care professionals and internal stakeholders.
• Develop new, or update existing medical information response information, including standard response documents (SRDs), frequently asked questions (FAQs), email templates, etc. for response to unsolicited inquiries received.
• Serve as an educational resource to both internal and external customers. Provide product and/or process training as needed.
• Perform quality review of medical information case documentation and recorded calls as needed to ensure response accuracy and that safety and product quality regulatory requirements are met and service quality and performance is maintained.
• As needed, ensure case correction and provide feedback and retraining to internal and external team members (including Contact Center management and staff).
• Contribute to interdepartmental projects and supports the provision of medical, scientific and technical information regarding products, as needed.
• Provide training and assistance to other medical information personnel (i.e. other consultants, Contact Center team members, etc.)
• Handle cases escalated to medical information/medical affairs.

Skills and experience required:

• Pharmacist (PharmD or RPh)
• Minimum of 2-3 years of experience in pharmaceutical/biotech medical information activities
• Excellent written, verbal, and interpersonal communication skills
• Working knowledge of regulatory requirements surrounding medical information, pharmacovigilance (PV)/adverse event (AE) and product quality complaint (PQC) case reporting
• Ability to perform independently and efficiently in a fast pace, demanding environment
• Must be proactive with a strong sense of urgency
• Must have the ability to pivot and work with different cross-functional teams
• Excellent computer skills using MS Office suite (Word, Excel, PowerPoint) and experience using Outlook & Microsoft Teams

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.