Patient Service Representative

Vivent Health Representative, Patient Services

We're on a mission to end HIV/AIDS through integrated, personalized, judgment-free care. That means meeting people where they are and supporting the whole person - medically, socially, and emotionally. And every role here plays a part in that mission.

We believe healthcare works best when it's rooted in equity, dignity, and access for all. At Vivent Health, we're building a culture where every person - both patients and employees - feels seen, respected, and empowered to thrive.

But what truly sets us apart is how we work.

You'll be part of a deeply collaborative, interdisciplinary team united around one goal: better outcomes for the communities we serve. Our model brings together medical care, behavioral health, pharmacy, research, and prevention, creating a holistic approach that changes lives every day.

This isn't just a workplace. It's a community. It's a mission. It's your chance to be part of something bigger.

Choose Vivent Health and turn your work into purpose.

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Representative, Patient Services will play a pivotal role in ensuring a seamless and patient-centric experience. Your primary responsibilities include managing front desk operations, handling patient inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers.

Winning skills and behaviors for success

Essential Job Duties

• Greet and assist patients, ensuring a welcoming and organized front desk environment.
• Coordinate and schedule patient appointments efficiently, considering provider availability and patient preferences.
• Serve as a liaison between patients and healthcare providers, addressing inquiries, providing information, and ensuring effective communication.
• Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards.
• Verify patient insurance information, explain coverage details, and assist in resolving any related issues.
• Collaborate with the billing department to address patient billing inquiries and provide clarification on financial matters.
• Advocate for patients' needs and concerns, escalating issues when necessary to ensure timely and satisfactory resolution.
• Collaborate with the broader healthcare team to ensure a coordinated and patient-focused approach to care.
• Maintain high-quality service standards, actively participating in quality improvement initiatives.
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Review MyChart appointments and follow up with patients.
• This job description is not all-inclusive and outlines the main responsibilities and requirements of the role. Employees may be asked to perform additional job-related tasks as needed.
• Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Required and preferred knowledge and experiences to succeed.

• Education: High School Diploma or equivalent; additional education in healthcare administration is a plus.
• Work Experience: Proven experience in a customer service or healthcare administrative role. Familiarity with medical terminology and understanding of healthcare processes.
• Technical Experience: Proficiency in using electronic health record (EHR) systems and other relevant software.
• Soft Skills: Compassionate and patient-centered approach. Team player with excellent interpersonal skills. Adaptability and ability to handle stressful situations with composure. Commitment to maintaining confidentiality and adhering to ethical standards. Detail-oriented, organized, and capable of multitasking in a fast-paced environment.

• Additional Preferred Qualifications: HIV experience in a not-for-profit environment.

Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law.

Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community.

Going beyond the law's requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications.

As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs.

Pay Rate Range: $24.00/hourly (Depending on Experience)

The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it is uncommon for an individual to be hired at or near the top of the range.

Why join us?

• Generous PTO, including 12 paid holidays
• 401(k) with 100% employer match up to 5%
• 12 weeks fully paid parental leave for benefits-eligible employees after one year
• Employer-subsidized medical, dental, vision, and gender-affirming care
• Tuition reimbursement and licensure assistance
• Benefits for full-time and eligible part-time roles

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.