Account Manager

Overview

Pay: $80K/YR to $80K/YR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (

Responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

Responsibilities

Area Management & Client Relations:

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.

• Provide customer with information regarding additional services available at ABM.

• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.

• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.

• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.

• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.

• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).

• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision:

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.

• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.

• Understand applicable union contracts and develop effective working relationship with local labor unions.

• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Qualifications

Minimum Requirements:

• Bilingual (Spanish/English) a plus

• 1-2 years of Supervisor experience

• 1-2 years of customer service experience

• Working knowledge of janitorial equipment

• Working knowledge of OSHA required processes

• Intermediate level of Microsoft programs

• Valid State Driver's License for business travel

• A passion for serving others and helping others to succeed.

• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).

• Excellent follow-up and an eye for detail.

• Anticipates problems and proactively implements preventative action plans.

• Flexibility to respond to urgent client requests on evenings and weekends when necessary.

• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.

• Excellent verbal and written business communication skills.

• Excellent relational skills and experience dealing with union environment.

• Understanding of the service industry practices, process and trends.

REQNUMBER: 165147

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.