QA Manager

Job Type: Full time

Exempt/Non Exempt:

Job Description:

Location Details: Remote Location.

Position Schedule / Shift: Monday to Friday, 8:00am to 5:00pm.

Position Summary: Responsible for defining the quality and release strategy roadmap across multiple applications, including oversight of release management processes.

Lead and provide technical guidance to contract QA testing analysts across test analysis, design, execution, defect reporting, and resolution. Own testing strategy throughout the SDLC, partnering with program and project managers to align testing efforts with requirements, success criteria, schedules, resources, and delivery goals.

Key Responsibilities:

Test Design | Test Management | Project Management | Test Execution | People Leadership

Manage planning and execution of product and system testing, including test approach, scope impacts, methodologies, tools, and automation strategies. Ensure testing activities validate functional and non-functional requirements and comply with established QA standards, policies, procedures, and best practices. Oversee end-to-end testing delivery, monitor progress, manage defects, report status to leadership, and drive resolution of cross-functional testing issues. Maintain test records, review documentation, recommend improvements, participate in phase-end reviews, and proactively address risks or release issues to ensure timely, high-quality delivery.

Supervisory Responsibilities:

Manages relationship with contracted QA service provider.

Qualifications:

Required

Education (include minimum education and any licensing/certifications):

• A Bachelor’s degree in Information Technology, Computer Science, or related technical field or in the alternative a combination of education, certifications and work experience equivalent to a Bachelor’s degree in Information Technology, Computer Science, or related technical field.

Experience:

• 5+ years relevant experience in areas of Quality Assurance and User Acceptance Testing
• Participating in and contributing to the development and documentation of business requirements
• Reviewing business requirements and technical design documents
• Identifying test conditions based on business requirements and technical design
• Developing test cases based on test conditions, business requirements and technical design
• Proactively identifying, researching and resolving problems
• Developing re-usable documentation
• Testing, working with or evaluating third party vendor packages
• Working in strong, positive team environments
• Analyzing test results for validity and correctness

Knowledge and Skills:

• Advanced knowledge of the supported business functions, workflow, systems and transactions.
• Excellent understanding of system design processes, methodologies and testing tools.
• Project Management skills to effectively initiate, plan, execute, control and close out the work of the team to achieve the goals of the project and fulfill success criteria.
• Excellent communication and personal skills. Able to communicate with senior leadership
• Operating systems (e.g. MVS, AIX/UNIX/LINUX, Windows, iOS, Android, Mac)
• Knowledgeable in both Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
• Industry technology standards relative to infrastructure/architectural concepts, database design concepts, server languages
• Waterfall and agile methodologies
• Various test approaches and when each should be employed (Baseline, Parallel, Black Box, White Box, Gray Box, etc.)

Preferred

What You'll Own

• Govern Day-to-day QA delivery for assigned tracks — test plans, estimates, execution schedules, and on-time completion against sprint and release milestones by working with consultants.
• Leading and mentoring a team of QA consultants: work allocation, capacity planning, onboarding, and holding the team accountable to agreed SLAs and quality standards.
• Applying the CoE's QA standards — test plans, entry/exit criteria and quality gates — and raising exceptions to the Sr. Manager where a track needs a deviation.
• Expanding automation coverage on your tracks, reducing manual regression effort, and keeping automated suites running reliably within existing CI/CD pipelines.
• Governing AI-assisted testing involving test case generation, self-healing automation, defect triage support and test data creation — and measure the KPI with the AI output for accuracy before it is relied upon.
• Release readiness for your tracks: managing dependencies and risks, and providing a clear QA recommendation into go/no-go calls with engineering, product and business stakeholders.
• Review the quality metrics for your tracks — defect trends, coverage, escape rate, automation pass rate, release health — into the CoE's reporting cadence.
• Supporting QA partner transition activity on your tracks: knowledge transfer sessions, shadow and reverse-shadow execution, evidence capture and exit-criteria sign-off, while protecting inflight delivery.
• Agile Certification
• PMI Certifications
• Other Related Technology Certification(s)
• Domain exposure to Insurance, Claims, Salesforce platforms.
• Hands-on experience with building Agentic AI solutions and leading such delivery models.
• API or performance testing familiarity.
• ISTQB, CSM or equivalent certification.

F LEX WORK IN WORK ENVIRONMENT

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

QA Manager will earn a competitive annual salary of $96,345.60 – $149,843.20 with annual bonus potential, based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.
  • 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
  • Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
  • Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.

• • Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
  • Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid Holidays:

• • Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
  • Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period:

This position is expected to remain posted through November 5th; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.