Senior Manager, New Verticals - In Store Intelligence Strategy & Operations

About the Team New Verticals is building and scaling new ways to delight our customers beyond restaurant delivery. Our Central Operations is responsible for delivery quality and efficiency across all sides of our marketplace. We do this by identifying efficiencies, building product tooling, and launching operational processes at scale. You will own metrics, pull operational and product levers, and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses. About the Role You’ll own the operational engine behind DoorDash’s ground truth AI platform — responsible for building and scaling the technology that collects in‑store data across tens of thousands of physical store locations and translating that data into measurable improvements in inventory accuracy, Dasher pick time, and customer selection. This means everything from designing the systems that capture real‑time shelf data, to defining how that data flows into downstream product experiences for customers, Dashers, and merchant partners. You’ll lead high‑impact initiatives from concept to execution — defining strategy, building roadmaps, partnering cross‑functionally across product, engineering, and ML, and using data to continuously optimise outcomes. This is a highly visible role with direct impact on customer experience, operational efficiency, and business growth. Success requires strong ownership, comfort with ambiguity, and the ability to translate complex, multi‑stakeholder trade‑offs into clear decisions and action. This role will directly manage a team and report into a Director on our Strategy & Operations team. We operate in a hybrid model and are looking for someone based in New York as the majority of our team is here. We spend time working together in‑office and remotely. You’re excited about this opportunity because you will… Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high‑level strategy to nitty‑gritty operational details. Strategise. From first principles, you’ll develop the optimal strategy for best serving our customers. Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. You’ll work with a cross‑functional team, including product, engineering, ML, design, and operations, and lead your own pod to build this new line of business for DoorDash. Scale. Take a nascent platform to the majority of DoorDash's non‑restaurant GMV — managing the complexity of thousands of stores, multiple data sources, and a multi‑modal ML stack. Own a platform, not a project. The ground truth platform powers inventory accuracy, customer selection, Dasher pick time, catalog, and pricing. You’ll shape what gets built and how it scales across the organisation. Operate at the frontier of physical‑digital AI. Work at the intersection of computer vision, in‑store logistics, artificial intelligence and marketplace health — a genuinely novel problem space. We’re excited about you because… You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long‑term and inspiring a team. No job is beneath you. You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modelling in Excel. You’re technical. You have experience owning metrics with complex, multi‑input attribution; comfort partnering with ML and engineering on technical trade‑offs; prior experience in marketplace ops, fulfilment, or data‑intensive platform environments is a plus. You have 8+ years of experience. You’ve succeeded in high‑performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience). You are a leader. You have 2+ years of experience managing high‑performing teams. You have completed your BS/BA Degree. Ideally a business or engineering focused concentration. An MBA is a plus. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localised according to an employee’s work location. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. Benefits DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). Compensation range: $170,000—$250,000 USD (United States). Statement of Non‑Discrimination We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behaviour (i.e. stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination. If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr Doordashusa