Principal AI Solution Architect

Role Description

We are looking for a Principal Solution Architect to lead the technical customer journey for Wand’s global enterprise accounts. This is a senior, customer-facing role at the intersection of solution design, technical strategy, and pre- to post-sale execution.

• Work with Sales, Solutions Engineers, Customer Success, Product, and Engineering to help customers understand how Wand can solve complex business problems.
• Own the technical strategy across key accounts, shape high-quality proofs of concept, and ensure technical credibility and scalability.
• Define how the Solutions Engineering organization operates by building playbooks, setting POC benchmarks, and improving demo environments.
• Ideal for someone with strong technical depth, customer judgment, and the ability to turn field learnings into repeatable systems.

Qualifications

• 7+ years of experience in a customer-facing technical role such as Solution Architect, Enterprise Architect, Solutions Engineer, Sales Engineer, or similar.
• Strong experience working with enterprise customers in complex software environments.
• Proven ability to design solution architectures that connect business problems to scalable technical implementations.
• Strong hands-on technical fluency, including experience with APIs, integrations, data flows, workflow systems, and enterprise software architectures.
• Experience with AI/ML systems, including LLM-based applications, orchestration, RAG, automation workflows, or adjacent applied AI use cases.
• Demonstrated ability to lead proofs of concept, technical validations, or pilot programs for enterprise customers.
• Ability to communicate effectively with both senior executives and highly technical stakeholders.
• Strong judgment in balancing technical ambition with customer reality, delivery feasibility, and commercial context.
• Experience building reusable frameworks, playbooks, or standards for customer-facing technical teams.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience.

Requirements

• Experience in AI, automation, enterprise SaaS, infrastructure, or data platforms.
• Experience working in a high-growth startup or scale-up environment.
• Experience supporting global enterprise accounts across multiple regions.
• Background in regulated industries such as financial services, insurance, or other complex enterprise environments.
• Experience building benchmark methodologies, demo environments, or internal technical enablement systems.
• Prior experience acting as a team lead, guild lead, or functional mentor within a Solutions or Architecture organization.

Who You Are

• You are a systems thinker who can connect customer needs, technical design, and organizational scalability.
• You are highly credible in front of enterprise customers and calm in complex technical conversations.
• You care about technical quality, but you also understand speed, pragmatism, and commercial reality.
• You naturally turn one-off work into repeatable patterns and team standards.
• You enjoy mentoring others and raising the quality bar across a function.
• You are structured, proactive, and comfortable operating across ambiguity, complexity, and multiple stakeholders.
• You take ownership and push work forward without waiting for perfect conditions.