Dental Front Office Receptionist/Coordinator (Full-Time)

Job Description

Job Description

Benefits: Company parties Competitive salary Dental insurance Paid time off Parental leave Bonus based on performance MUST HAVE FRONT OFFICE DENTAL EXPERIENCE Front Office Coordinator – Dental Practice (Full-Time)

We are a high-quality, patient-focused dental practice in the South Bay seeking a reliable and detail-oriented Front Office Coordinator to join our team. This role is critical to keeping the schedule full, patients informed, and the office running efficiently. Core Responsibilities:

Answer and manage incoming phone calls promptly and professionally Confirm all patient appointments for the following 1–2 business days Actively fill cancellations and maintain a full hygiene schedule Schedule and coordinate patient appointments for doctors and hygienists Perform daily chart preparation for upcoming appointments Verify PPO insurance eligibility, benefits, and breakdowns prior to visits Check patients in and out, collect payments, and review treatment plans Update medical histories annually and ensure all patient records are current Schedule next appointments and manage recall system to maintain patient flow Monitor and work A/R (accounts receivable) reports and follow up on outstanding balances Additional Responsibilities:

Present and explain treatment plans and financial options clearly to patients Submit and track insurance claims; follow up on delays or denials Maintain accurate patient records in Dentrix Ascend Coordinate with clinical team to ensure smooth patient flow throughout the day Handle patient questions, concerns, and rescheduling with professionalism Maintain a clean, organized, and welcoming front office environment Assist with daily reports, production tracking, and schedule optimization Support marketing and patient retention efforts (reviews, referrals, etc.) Qualifications:

Dental front office experience required Working knowledge of PPO insurance verification and billing Experience with Dentrix Ascend or similar dental software is a plus Strong communication and organizational skills Ability to multitask and stay calm in a fast-paced environment Detail-oriented with a proactive mindset What We’re Looking For:

Someone who takes ownership of the schedule, understands the importance of keeping hygiene full, and communicates confidently with patients. This role is not just administrative — it directly impacts the growth and efficiency of the practice.