Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
Cross Border Talents
New York, NY
- Remote job
Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
Berlin, Germany Or refer someone Job Openings Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
About the Job Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
About the Role
We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels.
This is a remote position, and all necessary equipment will be provided.
Project: HBO Max Contract: Full-Time Location: Remote (only residents in Turkey) Languages Required: German C1, English B1 Shifts: Rotating shift schedule (5 days per week) Summer Shifts 10:00 19:00, 13:00 22:00, 16:00 01:00 Winter Shifts 11:00 20:00, 14:00 23:00, 17:00 02:00
Responsibilities
- Provide customer support through phone, email, chat and social media
- Assist customers with technical issues, account and content inquiries
- Follow internal processes and escalate cases when needed
- Deliver service with empathy, accuracy, and professionalism
Your Profile
- Fluent in German (C1) and English (B1)
- Strong communication, problem-solving, and multitasking skills
- Computer literacy
- Turkish ID (must reside in Turkey)
What We Offer
- Online 10-day onboarding training
- Net Salary: 30,000 TL
- Quality Bonus: 10%
- Meal Allowance (Pluxee Card): 4,500 TL
- Private Health Insurance: Maphre SS
Why Join Us?
Become part of a dynamic, multicultural team supporting one of the world's leading streaming platforms HBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!
Cross Border TalentsVacancy posted 4 days ago
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