Client Services Consultant

Fragomen Client Services Consultant

The Houston office is excited to present this rare opportunity to serve as the on-site Fragomen Client Services Consultant for one of the firm's key clients in Austin, TX in addition to working with our Fragomen Houston Team.

It is expected that two days per week will be spent working directly for the client (onsite in Austin) with the other three days spent working directly for Fragomen's other clients (virtually).

We are seeking a motivated, client-service oriented professional with three or more years' experience in global mobility and/or business immigration to join our team in a client-based position.

This opportunity will provide the Consultant with the benefits of Fragomen employment while at the same time offering experience, knowledge, and professional development in supporting the client's US immigration and mobility program and learning about their culture, practices, philosophy, and procedures.

How will you make a difference as a Client Services Consultant at Fragomen?

• Serve as a U.S. immigration resource to the client's HR Team, Foreign Nationals, and Managers
• Work within client and Fragomen systems to address immigration-related issues and questions
• Serve as point of contact for client employees and handle issue escalation and resolution
• Review of the dependent work authorization applications and other visa-related matters
• Escalate assessments requiring legal analysis to Fragomen as needed
• Coordinate and ensure organization compliance with government requirements
• Ensure sensitivities for VIPs or special cases are understood and handled appropriately
• Collect and structure data to support, and own decisions that drive, project effectiveness, efficiency, and innovation
• Leverage relationships and build the goodwill necessary to strengthen connections and build trust between the client and Fragomen
• Prepare and deliver presentations to the business when needed
• Partner with and manage stakeholders for project buy-in, resourcing, and productive results
• Assess and clarify stakeholders' primary goals/motives to ensure that these are considered and communicated effectively
• Connect and empathize with stakeholders
• Manage a docket of cases, processes, and administrative needs.
• Monitor specific government websites for updated notices and bulletins to share with teams for further consideration.
• Assist client HR teams with administrative tasks and respond to inquiries, including addressing general visa inquiries and facilitating access to visa services within the organization.
• Draft general communications related to organizational processes and standards ensuring clarity and accuracy.
• Proofread and clarify drafted communications prepared by other team members.
• Consult with leadership and/or attorneys, as needed, to understand regulations and legal requirements related to visa and immigration requests.
• Managing the client specific drop box and answering protocol queries from case workers
• Analyze initiation data and identifying trends
• Ad hoc projects and reporting as required

Leverage your valuable skills and experience to make an impact at Fragomen:

• Associate's degree or Paralegal certificate plus four years of business immigration experience
• Bachelor's degree plus three years of professional work experience in business immigration or global mobility
• Previous experience as Client Onsite Resource preferred but not required
• Ability to multitask using analytical and problem-solving skills within a fast-paced environment with competing demands
• Excellent communication and interpersonal skills, and ability to communicate effectively at all levels by videoconference, phone, and email
• Demonstrate flexibility regarding client and legal team requests
• Achieve a high level of productivity
• Willingness to work flexibly from client site offices and Fragomen offices
• Very strong organizational skills and excellent attention to detail
• Demonstrate flexibility and initiative regarding assignments for self and team
• Ability to provide information and respond to requests for assistance with courtesy and tact
• Must be a team player as well as self-motivated and committed to excellence in the workplace

All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.