Desktop Support Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Denver, CO, US 4 days ago Requisition ID: 1086 Salary Range: $75,361.00 To $82,000.00 Annually Position Summary The Desktop Support Technician will be responsible for providing support for hardware, software and technology issues for internal and external users. General Duties and Responsibilities Provide initial hardware and software support to the local end user community of TransMontaigne; escalating issues to the appropriate IT team member as required. Communicate end user issues and concerns to IT team members as applicable. Complete equipment setup for employee use, performing or ensuring proper installation of computer hardware, operating systems, and appropriate software. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities in ticketing system. Document customer interactions and solutions. Follow-up with customers to ensure issues are resolved. Collaborate with Desktop Support Specialists and IT Team to enhance knowledge and improve service. Complete ongoing training to maintain and improve your skillset and abilities to support and maintain future hardware and software solutions. Assist employees with cell phone setup and troubleshooting as needed. Set up and maintain users and role permissions in TopTech terminal software. Assist in projects as required to ensure IT initiatives are met. Other duties as assigned. Position Qualifications Knowledge, Skills and Abilities: Basic knowledge of computer systems, cloud applications, mobile devices, printers, network connectivity, network tools, Ethernet-based systems, and IP addressing. Knowledge of Microsoft operating systems (Windows 11) is preferred. Ability to install, configure, upgrade and troubleshoot computer hardware and software Strong analytical, written, and oral communication skills. Ability to consistently, effectively and tactfully communicate with people on many levels. Ability to effectively prioritize, work in a fast-paced environment, and deal effectively with change. Strong conceptual and analytical skills, with ability to interpret data and strategic frameworks Excellent interpersonal and team oriented skills plus the ability to work with cross functional teams, of employees and contractors, with minimal supervision Project professionalism at all times and maintain a high professional standard. Must be committed to working safely at all times. Education, Experience, Qualifications: Associate's Degree (AA) or equivalent from a two-year college or technical school, or equivalent combination of education and experience is preferred. Minimum of 1 year of experience in field/industry is required. Possess and maintain a valid driver’s license Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally position, transport and/or move up to 40 pounds. While performing the duties of this Job, the employee is regularly required to: Be stationary for long periods of time; Use hands to finger, handle, or feel; Reach with hands and arms above the head and to ground level; Stoop, kneel, crouch, or crawl or otherwise reach into confined spaces; Push and pull material and equipment from one place to another; Communicate with and exchange information verbally and in writing; Move about in an office environment; Work using repetitive motion. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work requires physical efforts associated with using the computer and phones to access information. While performing the duties of this Job, the employee is: Regularly in an office environment. The noise level in the work environment is usually moderate. This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required. This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the incumbent with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position. Note: Successful candidates must complete a drug screen and background check. TransMontaigne maintains a Drug and Alcohol Free Workplace. EOE Statement: TransMontaigne is an equal opportunity/affirmative action employer. TransMontaigne makes hiring decisions solely based on qualification and experience, without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. Hiring Range: $75,361 - $82,000 Annually (DOE) Medical/Pharmacy Plan Vision Insurance Disability Insurance Flexible Spending Account Plan Health Savings Account 401(k) Plan with Company Match Employee Assistance Plan Paid Time Off (PTO) - 1st Year Employee - 80 hours Total (3.08 Hours - Bi-weekly Accrual) Paid Holidays - 9 Company Recognized Holidays #J-18808-Ljbffr TransMontaigne Partners LLC