Customer Support Representative

Customer Service Agent

Here at Etherian Virtual Solutions LLC, we are one of the newest companies in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, Etherian Virtual Solutions LLC is an excellent place to grow your career. Don't hesitate to apply.

Here at SUPREME HYDRATIONS LLC, we are one of the newest companies in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, SUPREME HYDRATIONS LLC is an excellent place to grow your career. Don't hesitate to apply.

Requirements

• Communicate with current and potential clients via telephone, email, online chat, or social media
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document personal information to create, update, or adjust customer accounts
• Prepare call-related information for purposes of auditing and reporting
• Provide and respond to feedback about any aspect of the job or its duties
• Suggest products and services to clients based on their requests and needs
• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

Qualifications

• Undergraduate degree in business, sales, or related field of study preferred
• Prior experience working in call centers or as an at-home customer service agent
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
• Bilingual language skills a plus, especially Spanish, Mandarin, and French
• Excellent verbal and written communication skills
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
• Ability to stand or sit for extended periods of time
• Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems.

Candidates applying for the Customer Support Professional position are required to pass a background check and drug screen. Assessments are also given before you are allowed to enroll in a certification course. PC requirements include a desktop/tower computer with a separate monitor, dual boot machines, netbooks, and tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs. Depending on what client program an agent chooses to service, the use of the Arise Secure Desktop (ASD) may be required. CPU speed, hard drive, memory, operating system, standard connection and speed, and monitor recommendations are also specified. Mac requirements include having an Ethernet port, MacBook Air and Mac USB-C ports will not be supported, Boot Camp and a licensed version of Windows MUST be installed. USB headset with microphone, hard-wired telephone and headset, software, and internet/phone service providers are also required. The use of wireless internet connections, unauthorized Proxy Service or VPN Service, and certain security software is prohibited. Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection, and hard-wired land line telephone service are required. The Arise Secure Desktop (ASD) and Arise Virtual Gateway (AVG) are additional tools and systems used in this role.