Account Operations Coordinator

Required Qualifications

• Education: High school diploma required; degree in Logistics, Supply Chain, or Business preferred.

• Experience: 2–4 years in freight/3PL account coordination or transportation operations.

• Logistics Knowledge: Solid understanding of domestic ground modes (FTL, LTL, intermodal) and full shipment lifecycles.

• Systems: Experience with TMS platforms (e2open TMF, Descartes Aljex preferred); proficient in MS Office (Excel, Outlook) and Teams.

• Operations: Skilled in reading load boards, applying consolidation decision trees, and managing customer relationships calmly under pressure.

• Communication: Clear written communication for summarizing exceptions and escalating issues effectively.

Preferred Skills

• Specialized Programs: Experience supporting high-value/security-sensitive accounts with strict SOPs and cross-border documentation.

• Platform Reconciliation: Hands-on experience matching customer order portals with internal TMS systems.

• Tools & Workflow: Familiarity with dock/appointment scheduling; detail orientation across high-volume queues.

• Problem Solving: Ability to differentiate between one-off exceptions and systemic issues to route appropriately.

Work Environment

• Setting: Fast-paced control tower/operations center driving continuous shipment flow.

• Schedule & Handover: Aligned to customer hours with availability for critical escalations; relies on structured shift handovers.

• Metrics: Evaluated on intake accuracy, response speed, and data quality.

salary: $60,000 - $65,000 per year
shift: First
work hours: 8 AM - 4 PM
education: Associate

Responsibilities

Experience supporting a high-value or security-sensitive customer program with prescriptive SOPs and defined escalation paths.

• Experience working from a customer order platform or portal and reconciling it against an internal TMS.

• Familiarity with appointment scheduling and dock management tools.

• Understanding of cross-border documentation requirements and specialized handling.

• Comfort distinguishing a one-off exception from a systemic gap, and the judgment to route each to the right place.

• Detail-oriented with strong organizational ability across a high-volume request queue.

Skills

• Account Management
• ground freight (5 years of experience is required)
• cross boarder (5 years of experience is required)
• transportation (5 years of experience is required)
• logistics (5 years of experience is required)

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.