Sales Support Representative

Sales Support Representative

The Sales Support Representative at SRS Building Products supports the sales process by managing orders, addressing client inquiries, and providing administrative assistance. This role strengthens contractor relationships, collaborates with Territory Managers to drive growth, and delivers exceptional customer service. Leveraging product knowledge and market insights, the representative offers value-driven solutions that align with regional goals and SRS's commitment to providing "THE BEST & SAFEST" experience.

Key Responsibilities:

• Respond to customer inquiries regarding products, pricing, delivery, and order status.
• Accurately process and manage sales orders and maintain detailed records of sales activities.
• Provide administrative support, including preparing reports and assisting with presentations.
• Coordinate with internal teams to ensure smooth order execution and timely delivery.
• Build and maintain strong client relationships to drive satisfaction and loyalty.
• Partner with Territory Managers to support 30+ active accounts monthly and meet sales goals.
• Make outbound sales calls daily, documenting insights in CRM to drive growth.
• Collaborate with the Credit Team to manage account credit health and order-to-cash processes.
• Support teammates during absences to ensure consistent customer service.
• Monitor competitors and share market intelligence to inform strategy.
• Demonstrate product expertise through quotes, order management, and client consultations.
• Represent SRS at industry events to stay current on trends and expand customer networks.

Direct Manager Direct Reports:

• Reports to the Branch Manager; no direct reports. Collaborates with Territory Managers, Sales Support Representatives, and cross-functional teams to drive sales, maintain customer relationships, and ensure operational efficiency.
• No Direct Reports

Travel Requirements:

Travel may be required occasionally for attending trade shows, conferences, and customer visits.

Physical Requirements:

This office-based role involves standard physical tasks such as communicating clearly, using office equipment, and sitting or standing for extended periods. Occasional lifting of up to 25 pounds may be required for handling samples or materials. Visual acuity and manual dexterity are essential. SRS Building Products provides reasonable accommodations in line with ADA guidelines to support all employees in performing these duties effectively.

Working Conditions:

Primarily office-based with standard hours; occasional evening or weekend work may be required to meet deadlines or support clients across time zones. Operates in a hybrid model, requiring adaptability, attention to detail, and strong organizational skills in a fast-paced, collaborative environment.

Minimum Qualifications:

• 2+ years in sales or sales support; experience in building material distribution preferred.
• Proven success in residential roofing product sales to local contractors.
• College degree preferred; construction wholesale distribution experience is a plus.
• Strong communication, organization, and multitasking abilities.
• Exceptional customer service and problem-solving skills.
• Detail-oriented with solid time management and a proactive, entrepreneurial mindset.
• Ethical and trustworthy in all professional interactions.
• Skilled in Microsoft Office (Outlook, Word, Excel); Agility software experience is a plus.
• Familiar with CRM systems for call documentation and customer follow-up.
• Capable of quoting prices, managing orders, and conducting material takeoffs and estimates.
• Able to review and follow up on open orders, credit memos, and quotes.
• Valid driver's license, clean driving record, and reliable transportation.
• Occasional travel to Field Support Center in McKinney, TX.

Preferred Qualifications:

• 3+ years of experience in construction wholesale distribution, especially residential roofing.
• Strong knowledge of building products and the local contractor market.
• Proficient in Microsoft Office (Excel) and CRM platforms like Agility.
• Bilingual in English and Spanish preferred.
• Skilled in building lasting client relationships and negotiating contracts.
• Entrepreneurial mindset with a focus on business growth and opportunity.
• Effective communicator with strong presentation and stakeholder engagement skills.
• Analytical and adaptable, able to manage multiple projects with attention to detail.
• Committed to delivering exceptional customer service.
• Proactive in personal development and continuous improvement.

Minimum Education:

High school diploma or equivalent.

Preferred Education:

Bachelor's degree in business, Marketing, or related field.

Minimum Years Of Work Experience:

Minimum of 2 years' work experience in a Sales Support Representative role in the building material distribution industry, particularly in selling residential roofing products.

Certifications:

None Required

Competencies:

• Industry Experience: Proven success in construction wholesale distribution, especially residential roofing.
• Customer Focus: Skilled in building and maintaining strong client relationships with a commitment to service excellence.
• Communication: Strong verbal, written, and presentation skills; bilingual in English and Spanish preferred.
• Technical Proficiency: Experienced with CRM systems, Microsoft Office Suite, and platforms like Agility.
• Sales Acumen: Demonstrated ability to drive sales, support territory managers, and identify growth opportunities.
• Collaboration & Leadership: Effective team player who promotes collaboration and guides efforts toward shared goals.
• Problem Solving: Analytical thinker with a proactive approach to resolving issues and managing conflict.
• Adaptability: Thrives in fast-paced environments, quickly learns new tools and processes, and manages multiple priorities.
• Integrity: Maintains high ethical standards and professionalism in all interactions.
• Process Optimization: Capable of streamlining workflows to improve efficiency and sales outcomes.
• Innovation & Initiative: Encourages new ideas and takes initiative to support continuous improvement.

Job Location:

SRS Building Products - North Kingstown 120 Ocean State Dr North Kingstown, RI 02852

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.