Accounts Receivable Supervisor

Accounts Receivable Supervisor (18-21 per hour depending on experience) Full-time The Accounts Receivable Supervisor is responsible for all activities in the accounts receivable function. This position provides supervision and oversight of the processing, reviewing, filing, and collections of all delineated insurance claims with an emphasis on timely and accurate filing and collections of claims. The expectation of this role is to achieve maximum efficiency and effectiveness. Duties include managing collection activities such as sending follow-up inquiries to both insurance companies and patients, negotiating with past‑due accounts and referring accounts to collection agencies. Additional functions include maintaining accurate AR records, creating financial reports relating to the accounts receivable function and status of accounts, creating and implementing audit methods and procedures of accounts receivable to improve efficiency. This position coaches and develops assigned employees, and coordinates activities with other departments. Essential Duties and Responsibilities Effectively collect on past‑due accounts where the balance is owed by the Insurance, patient or guarantor. Ascertain and measure employee's productivity in many forms. Convey a message of urgency to Insurance companies, patients or guarantors about paying balance owed. Create methods of getting delinquent payers to pay using telephone calls, email, correspondence and other technology. Set tone and priority of department related to delinquent accounts. Create new ways to obtain past‑due accounts. Work closely with the Collection Agency(s) to optimize when and which accounts are sent to them after efforts have been exhausted. Oversee follow‑up on accounts that have been sent to secondary insurance companies for payments. Coach and assist assigned personnel to maximize productivity and teamwork which includes providing work direction, managing performance, supporting training and development, administering company policies and fostering positive employee relations. Coordinate activities related to collections of delinquent accounts with other departments to ensure activities are efficient and consistent with the rest of the organization. Communicate collections of delinquent accounts problems and issues to upper management and make recommendations regarding changes to collections of delinquent accounts approaches, policies and procedures. Recommend new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed. Audit accounts processed by collections department to ensure that accounts are addressed and processed in a timely and correct manner. Provide back‑up support as needed. Serve as a member of the Collection Department Team. Keep up to date with health care practices (dental), laws and regulations related to collections of delinquent accounts and secondary filing procedures and trends through participation in professional development activities. Prepare monthly productivity reports for upper management (KPI reporting). Prepare monthly AGE reports to assist the Collections Department. Review and approve accounts to be sent to bad debt collections. Takes ownership of special projects, researches data and follows through with detailed action plans. Requirements BA degree preferred, but not a must. 3–5 years Medical/Healthcare industry experience with a minimum of 3 years in Accounts Receivable. Minimum 2 years in a supervisory capacity, responsible for team member training, guidance, motivation, and problem resolution; able to foster a team environment. Knowledge of Dental Denial Codes is desired. Good verbal and written communication skills. Computer literate – Intermediate Excel and Word skills are a must. Accurate 10‑key and data entry skills (minimum 5,000 kph). Knowledge of all third‑party payor regulations and compliance policies. Working knowledge of CDT (dental), CPT‑4, and ICD‑9 coding. Ability to multi‑task. #J-18808-Ljbffr