ServiceNow Developer (ITSM and HRSD)

ServiceNow Developer (ITSM and HRSD)

APN Consulting has an immediate need for a direct client requirement:

Role: ServiceNow Developer (ITSM and HRSD) Contract: 3-6 Months Contract Remote (Travel as per client need) Shift time would be 2 PM to 11 PM IST

Job Summary:

We are looking for a skilled and experienced ServiceNow Developer with expertise in both IT Service Management (ITSM) and HR Service Delivery (HRSD) modules. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a focus on implementing ITSM and HRSD solutions. As a ServiceNow Developer, you will collaborate with cross-functional teams to design, develop, and implement ServiceNow applications to support ITSM and HRSD processes within our organization.

Responsibilities:

• Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and HRSD solutions.
• Design, develop, and configure ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes and automation.
• Integrate ServiceNow with other systems and external platforms using APIs and web services.
• Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the needs of IT and HR departments.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Provide technical guidance and mentorship to junior developers, promoting knowledge sharing and professional growth.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 5-8 years of experience as a ServiceNow Developer, with a focus on ITSM and HRSD.
• Strong expertise in ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
• Experience with ServiceNow integration using APIs and web services.
• Familiarity with ITIL and HR processes, policies, and compliance requirements.
• Excellent problem-solving skills and ability to troubleshoot technical issues independently.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and technical teams.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist are highly desirable.
• Experience with Agile development methodologies is a plus.