Senior Specialist Network Support

Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future – you’ll create it.Key Roles and Responsibilities:Responsible for the requirements, testing, planning & implementation of new software, hardware & applications relative to new product delivery, systems architecture, process enhancements, infrastructure, and security.Provide technical solutions and project management and any/all functions involved in the provisioning, assurance, number administration, inventory, address qualification, and local number portability applications, processes, and practices.Participates in software development project activities which may include technical/business requirements and design, and technical writing including Methods & Procedures.May assist in the coordination, evaluation, and partnership with technology vendors, outside consultants and internal dotted line resources as needed.Works as part of a 24X7 staff to delivers network technical support to address escalations. Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service.Identification of root cause, resolution, work arounds, testing & implementation of vendor / IT fixes or design changes.As subject matter experts, works closely with business partners to identify and quantify business issues associated with specific projects, develop, and implement business strategy, and assist in setting strategic technical direction in support of customer facing organizations.Review and approve proposed technical systems design to ensure business requirements are met.May assist in providing leadership for projects, including such activities as collaborating with the client to develop business cases, defining business and/or technical requirements and preparing detailed plans and schedules.May lead cross-functional teams on specific issues &/or projects.May review and interpret technical documentation and vendor specifications for inclusion / adaptation into database templates. May perform work at customer location.Nature of Contribution- Developing technical professional with some experience. Completes moderately complex work within a discipline or specialty area. Contributes to the development of concepts, methods, and techniques.Knowledge - Has expanded technical knowledge in own discipline/ specialty area. Applies broader knowledge of discipline / specialty area standards to work assignments. Sound understanding of one or two specific AT&T technologies, systems, and procedures. Deepens technical knowledge through exposure and continuous learning.Analysis and Problem Solving - Identifies problems and issues. Solves non-routine problems by independently applying judgment to established analysis and standard approaches. Integrates and evaluates multiple factors to develop creative and practical solutions. Independence - Guided by project and work deadlines; sets own priorities. Uses discretion to complete assignments, independently applying knowledge of technical practices and specialty area standards. Independently completes assignments and participates in projects of diverse scope.Contribution to AT&T Technology-Supports technical initiatives normally as part of a larger project. Works on development of new technologies or maintenance of existing technologies. Contributes to milestone completion of projects.Communication- Exchanges complex technical information. Provides training and guidance to others in work area by breaking down information in a systematic and logical manner. Cultivates good working relationships with peers.This position may be responsible for contributing to AT&T's compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.Principal Functional Skills / Competencies associated with this Title:Emerging TechnologiesEthernetFault Management/Network Incident ManagementNetwork EngineeringNetworking/Communications HardwareOSI 7-layer ModelProduct Installation and SupportProject ManagementQuality ManagementSoftware Product TestingSystem TestingTelecom Regulatory EnvironmentExperience & Qualifications:3-5 years of experienceCISCO and CCNA Certifications6-Sigma White, Yellow, Green, OrangeProject Management ProfessionalProfessional Engineer Certification Desired Qualifications:Knowledge of Network Planning, Engineering, Construction and Mobility architecturesKnowledge of OSI Layer 3Project Management skillsSoftware testing skillsTechnical writing skillsPM certificationsKnowledge of order management and customer installParticipation with external professional technical organizations/activitiesEducation:MS, including Engineering, Computer Sciences, or other technical disciplineNotes:AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, and local lawsReady to join our team? Apply Today!Requisition ID: 2215623 - Senior Specialist Network Support