Spa Coordinator Keyholder

$25 per hour

The Woodhouse Day Spa - Indianapolis

Job Description

Benefits:

Free food & snacks
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
401(k)
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule

WOODHOUSE DAY SPA
Spa Coordinator - Keyholder

About Woodhouse Day Spa
Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest-centric environment. Our front desk and hospitality team are the face of our brand — setting the tone for every guest interaction with professionalism, warmth, and expertise.

The Opportunity
We are seeking an experienced, natural leader to join our front desk team as a Spa Keyholder. This role goes beyond front desk basics — you'll serve as Manager on Duty when the Spa Director, Assistant Manager, or Operations Manager are absent or unavailable, resolve guest concerns, and help train the next generation of hospitality talent, all while building toward a management career with Woodhouse.

What You'll Do

Perform all front desk and guest service duties at an advanced level
Serve as Manager on Duty, overseeing appointment flow and daily operations
Resolve guest complaints and escalate when appropriate
Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation
Support new hire training
Recommend services, upgrades, and retail products to guests

What We're Looking For

3-5 years of front desk, guest services, or hospitality/retail experience
Demonstrated leadership or keyholder experience
Strong decision-making and conflict-resolution skills
Flexible availability including evenings and weekends

What Success Looks Like

Averaging $25/hr in retail sales
Achieving a 30% or higher rebooking rate
Confidently managing the floor as Manager on Duty
Mentoring new hospitality hires successfully

What We Offer

Competitive hourly pay plus monthly performance bonuses
5% retail commission with tiered bonus incentives
A defined path toward Assistant Manager and Management GEM roles
Complimentary and discounted spa services
Ongoing leadership training and mentorship

If you're ready to lead from the front desk and grow into spa management, we want to hear from you.

To apply, email your resume to View email address on ziprecruiter.com or visit woodhousespas.com/careers.

Apply

Vacancy posted 5 days ago

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